Clerical Support

Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages.

Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. Galen is CHATTANOOGA'S Doctor!

The Clerical Support position will welcome visitors by greeting them in person and/or over the telephone in a prompt, professional, and courteous manner. Clerical Support is the initial representation of all Galen Medical Group and the site specifically. This position provides support in the following areas: Check-In, Check-Out, Switchboard Operator, Appointment Scheduler, and/or Receptionist.

This is a part-time position within our Anytime Facilities in Hixson or Gunbarrel area. facility operates on 12 hour schedule 8AM to 8PM Mon thru Fri and Sat 10A 4P

RESPONSIBILITIES:

• Exhibits a high-level customer service approach by greeting all patients and visitors in a timely and helpful manner.
• Obtain, update, and enter demographic and insurance information for the patient into the practice management system (PMS).
• Scan patients insurance cards into the PMS. Verify coverage and eligibility.
• Point of Service collections Collect Co-pays, Co-insurance, Past Due Balances, and Collection balances per site protocol.
• Notifies appropriate personnel of the patients presence for medical services.
• Performs daily reconciliation of cash, checks, and credit card payments.
• Responsible for credit card batch processing and daily deposit reconciliation.
• Notifies manager immediately of discrepancies in payments and collections, including discrepancies with out-of-balance batch reports.
• Knowledgeable of participating insurance plans accepted by the office.
• Provides the patient with updates regarding delays in the Providers schedule.
• Assures the waiting room is clean and tidy.
• May be required to assist other team members based on office demands.
• Adhere to HIPAA guidelines in order to maintain the highest level of patient confidentiality.
• Other duties as assigned by Regional Manager or Site Manager.
• Check-Out duties may be included.
• Switchboard duties may be included.
• Appointment Scheduling duties may be included.

KNOWLEDGE/ABILITIES/EXPECTATIONS:

• Promote the mission, vision, and values of Galen Medical Group.
• Maintain confidentiality of all patient, medical, financial, and legal information.
• Report to work on time and as scheduled.
  • Weekends, holidays and overtime must be worked as required by the department.
• Represent the organization in a positive & professional manner.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.

The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.