Who We Are:

At PEMCO we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recently, Forbes named PEMCO as one of the Best Insurance Companies in America in 2023 based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, diverse community partnership and engagement, and social impact as well.

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

Why We Need You:

PEMCO has a dynamic and challenging opportunity for a Change Management Consultant to join our community. In this role, you will be responsible for providing change management expertise and consulting support on programs, projects, and initiatives across the company. This position works closely with leaders at all levels to design, develop, and implement change strategies and tactics; works hands-on to ensure effective implementation and delivery, and establishes and assesses change metrics to ensure desired outcomes and results.

What You’ll Be Doing:

• Provide change management consulting and expertise to enterprise- and function-level programs, projects, and initiatives. Assess, devise, and deploy strategies and tactics that address implications of organizational change to ensure change adoption and sustainability including, but not limited to, resistance and performance gaps.
• Define and implement data-driven methods for measuring success of change management efforts in driving desired business results. Identify and apply appropriate data analysis approach and tools (e.g., process observation, quantitative data, etc.); conduct analyses to evaluate effectiveness; and identify and mitigate risks to ensure desired business results.
• Develop, influence, and execute on an end-to-end change management strategy, underlying tactics and plans (e.g., change impact analysis, stakeholder and change agent network engagement, communications, end-user training, readiness, and adoption) with input from relevant leaders as needed.
• Maintain relevant expertise by actively expanding consulting skills and professional development through training courses, mentoring, and daily interaction with clients.
• Recommend and incorporate the support of organizational effectiveness leaders and project management consultant; ensure alignment and integration with corporate training, communications, and other functions as appropriate and needed.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring:

• B.A. or B.S. degree or equivalent work experience (Organizational Effectiveness, or related business field)
• 10 years of experience in cross-enterprise change management roles with increasing scope, scale or complexity is required
• Experience with defining, designing, and leading enterprise-level change management and business transformation projects is required
• Experience with the practical application of organizational change management methods and tools is required
• Experience consulting with all levels of leadership - executive, director, and manager - is required
• Certified Change Management Professional (CCMP) or similar designation is preferred
• MS Office : Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
• Job specific : Maintain external network and relationships in functional areas of expertise (business transformation, change management, organizational effectiveness) is preferred
• Interpersonal skills & empathy : Builds relationships internally and externally and get results through influence rather than authority. Demonstrates authentic empathy, celebrates the joy and shows care for the challenges felt by others
• Listener : Is an active and attentive listener and adjusts communication approaches and style to fit the needs of diverse customers, co-workers, vendors, and partners
• Composure : Remains calm, maintains perspective and responds in a professional timely manner, when faced with tough situations. Demonstrates patience and resilience, is deliberate, leads through ambiguity with compassion during difficult times
• Organizational Savvy : Interfaces cross-functionally with both technical depth and business savvy. Understands company goals and objectives; thinks critically about business challenges and resolutions. Demonstrates keen listening and observation skills to spot and bring to life the little things that make the organization unique
• Problem Solver : Ability to analyze, diagnose and resolve complex unstructured problems quickly, efficiently, and collaboratively
• Confidentiality : Has a high degree of integrity and the ability to exercise discretion in confidential situations
• Presenter : Organizes data visually and speaks clearly and persuasively in group presentations and meetings with multiple peer groups and senior management
• Project Management : Has a proven track record of driving and motivating cross-functional team members to successfully implement technology or business projects

What We Value:

PEMCO has identified the below competencies as critical for employees and the future of our business. The competencies are intended to define skills or abilities expected of our employees, behaviors which employees can develop, and be evaluated against in their job. Proficiency levels include Beginner, Skilled, Advanced, and Mastery. Not every employee is expected to master every competency. Instead, we expect that employees will build skills in these areas as they progress through their roles and career at PEMCO.

• Agility : Handles risk and uncertainty, shifts gears with ease and speed, copes with and manages change well
• Growth Mindset: Develops abilities through dedication and hard work, views challenges and failures as opportunities to learn and improve skills
• Service Passion: Provides excellent service to others and seeks ways to improve that service; ensures the customer experience (internal and external) is a key consideration in policies, procedures, and decision-making
• Complex Problem Solving: Solves ill-defined, ambiguous problems in complex settings using logic, process, and experience

Compensation:

The compensation range for this role is shown below. Placement within the range varies depending on job-related knowledge, skills, and experience.

• Greater Seattle Area*: The pay range for this position ranges from $98,550-$164,249
• Outside Greater Seattle**: The pay range for this position ranges from $88,695-$147,824

*Greater Seattle Area is defined as working within approximately 100 miles of Seattle.

**Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits:

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO’s 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure
• Granted four (4) personal days immediately upon hire
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual
• In addition, PEMCO provides paid time off for bereavement, jury duty and employee volunteering in the community.

Other miscellaneous benefit programs offered by PEMCO include:

• Flexible Spending Accounts
• Education Assistance Program after one year of service
• Scholarship program for children of PEMCO employees after one year of service
• Employee Assistance Program
• Well-being program
• Discretionary taxable gifts and gift cards
• And other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars

Other compensation depending on role, contributions, and performance may include:

• Discretionary bonuses
• Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales)
• Employee referral bonuses
• Shift differential pay

Equal Employment Opportunity:

At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.

Applicants have rights under Federal Employment Laws:

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)