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POSITION SUMMARY: Responsible for scheduling, canceling, rescheduling of outpatient visits and procedures for multiple ambulatory clinics, by collecting all necessary information for schedule and registration preparation. The completions of the responsibilities listed are handled via direct patient contact in a clinical office setting with a high volume of daily patients.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1.

High school or equivalent of education required.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1.

Two (2) years’ experience preferred or two years post high school education preferred in Health Care Administration, Medical Assistant, or related field.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be construed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1.

Schedule patients/customers based on scheduling guidelines and medical appropriateness within the appropriate clinic.

2.

Process a high volume of patients in multiple clinical areas.

3.

Research required information using assessable resources.

4.

Obtain and collect all necessary information from the patient/customer to schedule the patient for an appointment.

5.

Identify and communicate need for scheduling modifications and development.

6.

Communicate perceived problem issues to the Supervisor or Manager.

7.

Notify appropriate personnel of any scheduling change due to patient cancellation in a timely fashion.

8.

Receive and respond to patient and staff needs and complaints appropriately within the realm of the “patient care” environment, involving department supervisors and patient representative as needed.

9.

Consult with referring physician’s office to ensure written and/or electronic orders exist and obtain them as needed.

10.

Verify completeness upon receiving the written or electronic order.

11.

Document in patient’s chart that the ordering physician has been instructed to send order-will be held responsible by department if not received.

12.

Responsible for collecting all time of service payments and copayments for patients at point of scheduling.

13.

Responsible for reconciling daily collections and reporting discrepancies.

14.

Participate in on-going education activities to develop, maintain, and enhance professional expertise as monitored by supervision.

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PERFORMANCE & STANDARDS OF BEHAVIOR FOR COMMUNICATION

15.

Adhere to the established Performance Expectations for WVUH/RMH employees in areas of People, Service, Performance Improvement, and Shared Values & Culture.

16.

Recognize, appreciate and acknowledge extraordinary efforts by co-workers.

17.

Seek positive solutions to the challenges of working in a high stress environment through respectful communication and active problem solving.

18.

Respond to all communications in a timely manner.

19.

Meet productivity standards set by leadership.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.

Ability to sit for extended periods of time.

2.

Hearing (aid permitted) – must be able to functon without use of lip reading.

3.

Visual acuity (corrected) – keen for both distant and near objects/individuals (i.e., ability to read small print).

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.

Cognizant of environmental factors, infection control issues, and maintains a safe environment.

2.

Working closely with others.

3.

Normal office setting with electrical equipment (i.e., telephone, personal computer, copier, fax machine, etc.)

4.

Computer software/systems include but are not limited to : Microsoft Office Professional Suite (Outlook, Word, Excel, Access) ; Internet Explorer ; Epic ; HPF.

SKILLS AND ABILITIES:

1.

Strong Meditech/Epic computer skills.

2.

Knowledge and understanding of medical terminology preferred.

3.

Knowledge of third party payors and insurance preferred.

4.

Requires critical thinking skills, analytical skills.

5.

Ability to work under minimal supervision.

6.

Requires strong communication, customer service, interpersonal skills and telephone etiquette.

7.

Must be able to take appropriate action in a stress environment.

8.

Able to react effectively and calmly in emergencies.

9.

Motivation and drive for continuous development of self.

10.

Cooperatively interacts with the health care team to support and contribute the shared group goals.

11.

Able to maintain patient/customer confidentiality.

Scheduled Weekly Hours:

32

Shift:

Day (United States of America)

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

RMH Reynolds Memorial Hospital

Cost Center:

545 RMH Patient Access

Address:

800 Wheeling Avenue

Glen Dale

West Virginia