POSITION: Case Manager

PROGRAM/LOCATION:Homelessness Prevention, SFLC Santa Clara

SUPERVISOR:Program Manager

STATUS: Full-time/Non-exempt

PROGRAM SUMMARY:

The goal of HomeFirst’s Homelessness Prevention program is to prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing time-limited rental subsidies, case management, mediation, and other support to program participants.

HomeFirst’s Homelessness Prevention program is a part of the Santa Clara County Homelessness Prevention System (HPS), a network of over 20 agencies working together to eliminate homelessness by preventing its occurrence.

DUTIES/RESPONSIBILITIES:

Direct Services (70-80%)

• Maintain a caseload of 25 program participants, including both short and longer-term enrollments
• Conduct pre-screens to determine the eligibility of prospective participants
• Provide information and referral to community resources for those who do not meet eligibility criteria
• Process intakes for those who meet eligibility criteria and are approved for admission
• Conduct thorough participant needs assessments, including bio-psycho-social assessments, to support the development of individualized housing stability plans.
• Provide direct and indirect assistance with financial management, crisis resolution, employment and benefits, advocacy, and other services as needed
• Meet participants both in the office and in the field for community-based service delivery at a frequency determined by participants’ need
• Work collaboratively with individual landlords, community partners, and other team members as appropriate to address participant housing stability.
• Administer financial assistance as needed
• Utilize supervision appropriately, maintain open lines of communication, and provide updates on service delivery
• Learn and demonstrate knowledge of agency and program policies and procedures
• Report any suspected cases of abuse and neglect in accordance with state-mandated reporter law
• Engage in system-wide case conferencing and coordination efforts
• Conduct outreach and community engagement activities

Documentation (10-20%)

• Maintain accurate and timely records of services rendered, including but not limited to case notes, participant records, and financial transactions
• Maintain all other program documentation following the policy
• Participate in ongoing analysis of and program alignment with industry best practices
• Proactively and consistently improve the quality and effectiveness of program services

General (10%)

• Attend all meetings and required training relevant to this position

• Assist with office-related tasks as needed

• Assist with other duties assigned

QUALIFICATIONS:

Education and Experience

• Required bachelor's degree and a minimum of 1 year of relevant work experience. Bachelor’s degree may be substituted by a high school diploma or GED and an additional two years of relevant work experience).

Skills, Abilities, and Knowledge

• Bilingual, bicultural preferred
• Desire to work with people of diverse socio-economic backgrounds
• Strong sense of accountability
• Experience developing relationships with community partners and outside agencies
• Ability to manage multiple projects concurrently
• Strong written and oral communication skills
• Demonstrated ability to prioritize and meet established deadlines
• Exceptional organizational skills
• Proficient with Microsoft Office
• Ability to present oneself and the agency professionally to internal and external audiences
• Ability to work as a member of a team
• Sensitivity to the needs of people experiencing housing crises
• Enjoy providing hands-on instruction in basic living and financial skills

Other

• Valid CA driver's license and auto insurance
• Reliable personal vehicle
• Ability to lift to 30 lbs. on occasion
• Ability to visit participants in their homes, which may require walking upstairs

HomeFirst Services takes pride in its safety values, the wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.