Job Description:

Listed below are the duties, projects and responsibilities of a CASE MANAGER. These duties include but not limited to conducting Client Intakes, Needs Assessments, Service Planning, Monitoring and Evaluation of assigned cases/clients.

• Interview individuals and families, complete intake, screening and assessment to obtain and exchange general and sensitive information, for the purpose of determining client need and service delivery.
• Demonstrate proficiency in independently managing a diverse caseload.
  • Retrieve case summary through automated system (IBM Software) or logs as may be applicable.
  • Analyze cases and determine next action step.
  • Review and monitor case.
  • Have contact with community partners/agencies concerning cases.
  • Provide accurate information via telephone, in-person contact or email.
  • Make necessary referrals for client services.
  • Document all case activities.
• Perform monthly needs assessment to ensure clients are referred to appropriate services.
• Promote self-sufficiency and reduce dependency:
  • Communicate and interact with clients in accordance with the DHSS and DSS Mission and Vision statements as well as the DHSS Beliefs and Principles.
  • Educate clients to allow them to make informed choices regarding services.
  • Develop rapport with clients, using skills identified in applicable trainings.
• Coordinate work activities with the internal and external partners.
• Demonstrate knowledge of financial coaching and the ability to determine when a referral is necessary.
• Complete and review reports and work assignments for completeness and accuracy within specified time frames.
• Process documents for and through the Document Imaging System (DIS) via indexing.
• Link staff, clients and other agencies to available resources.
• Use case management techniques to ensure clients are meeting or exceeding goals.
• Participate on task forces, special projects, committees and outreach activities as needed.
• Complete refresher courses and all required/assigned courses and tests by designated deadlines in DLC.
• Attend and participate in all required meetings and training workshops.
• Perform other duties as assigned by supervisor.

Job Requirements:

• Experience with Outlook, Microsoft Office Suite, and Google Drive and Docs.
• Experience in customer service.
• Experience in handling confidential information.
• Experience in coaching clients on life skills.
• Experience with case management or similar fields.