CARE COORDINATOR Job at Comprehensive Community Health Centers Inc.
Comprehensive Community Health Centers Inc. Glendale, CA 91205
Description:
JOB SUMMARY
Care Coordinator will coordinate care for patients through outreach, the authorization process, follow up, scheduling of appointments, and health education.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Support telephonic outreach to patients.
- Generate reports from multiple systems.
- Work assigned cases (outreach to patients, educate patients, coordinate services, schedule patient visits etc.).
- Answer incoming calls.
- Understand the requirements of the caller and provide precise information, triage appropriately.
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally.
- Be courteous and conscientious of call queue at all times.
- Support excellent customer service philosophy.
- Schedule new patient and follow up visit appropriately.
- Submit and/or follow-up on authorizations.
- Eligibility verification and reconciliation.
- Coordinate with clinic and clinical staff as needed.
- Stays in compliance with all HIPAA regulations.
- Good understanding of medical terminology.
- Maintain daily, positive communication with other departments.
- Encourage a cooperative, team approach to interdepartmental workflow.
- Assist other departments as appropriate.
- Attend meetings as required.
- Perform other duties, as assigned.
EDUCATION, TRAINING AND EXPERIENCE
- Medical Assistant Certificate preferred, or equivalent experience
- High School Diploma or GED.
- Minimum of 3-5 years of experience in a medical office setting.
- Must be bilingual Spanish
PAY RATE: $18-22/hr
BENEFITS:
Medical, Dental and Vision – 100% paid by Employer
Life Insurance and Accidental Dismemberment – 100% paid by Employer
Paid Holidays
Paid Time Off
401K
401K Matching
Flexible Spending Account
Fringe
Supplemental Insurance
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