Overview

The Card Services Representative is responsible for researching and processing debit card disputes, debit and credit card maintenance, and other file maintenance activities. The CSR is also responsible for balancing and posting various card service settlements and provides support with ATM/PTM management. The CSR reports to the VP of Finance & Card Services.

Duties & Responsibilities

• 30% Process debit card fraud claims and merchant disputes, to include communicating with staff,members, vendors, and merchants. Performs all functions necessary to investigate claims and post provisional credits within appropriate timelines.
• 30% Inputs and/or validates new credit cards in internal and external systems, processes balance transfersand credit card file maintenance in agreed upon timeframes and following all security procedures.
• 20% Responsible for various card services tasks including but not limited to imaging, settlements,reconciliation, reporting, and terminal support. Communicates closely with Card Services Coordinator on daily tasks and work load.
• 15% Provide information and support to all staff regarding credit, debit, and ATM inquiries. Providesinformation and services to members, cross-selling products and services where appropriate.
• 5% Perform other duties as assigned.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Education & Experience

Experience
Six months to 2 years of similar or related experience
Financial institution experience preferred

Education
High school education or GED required

Skills
Ability to maintain a significant level of trust, confidentiality, and professionalism
Adept at prioritizing multiple and sometimes conflicting tasks
Outstanding financial and organizational skills
Advanced proficiency in Microsoft Office (Word, Excel)
Ability to communicate effectively in difficult conversations

ADA Requirements

Individuals must perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing and descending stairs in an emergency. Must operate standard office equipment including computer, conference room monitor, telephone, copier, facsimile, and calculator.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Pay: $15.53 - $21.18 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Waynesville, MO 65583: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.