Windsor Laurelwood Center for Behavioral Health

Call Specialist

Full Time

Job Summary

The Call Specialist is responsible for the coordinating aspects of the admissions process. This is includes, but not limited too, efficient and effective handling of inquiry calls, processing of referrals for possible admission, knowledge of and communication with referral sources and customers who present for assessment. Additional responsibilities include insurance verififcation, patient registration process, vitals, wanding, patient observations, scheduling of evaluations, admission processing, bed board monitoring, belonging searches, and other non-clinical duties as assisgned by the admissions leadership team.

It takes passion and dedication to meet the behavioral health needs of our community. For over 100 years, Windsor Laurelwood Center for Behavioral Medicine, located in Willoughby, Ohio, has provided high-quality behavioral health and substance abuse treatment services to adults, adolescents, and children. We provide both inpatient and outpatient programming to meet your healthcare needs. The team at Windsor Laurelwood is dedicated to helping you regain control of your life.

Windsor Laurelwood is a part of one of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Job Requirements

Education: A Bachelor degree from an accredited college or university in social work, psychology, mental health or a related field preferred or a LPN license.

Experience: A minimum of one year experience in human services, social services, psychiatric, mental health or call center setting, perfomring adminstrative duties to include but not limited to crisis intervention, telephone triage and managing inquiry calls with a specialized focus on customer service.

Knowledge: To perform this job successfully, the candidate must have the ability to interace with customers in a calm professional manner. The candidate must possess the knowldge of crisis and behavior management, have excellent organizational skills with the ability to multitask, navigate through our computer systems and faxing and copying. Data entry and computer experience is preferred.

Work Environment: Work indoors, long periods of siiting, continuously working near people, but usually a few feet of space separated from patients and co-workers, often exposed to distracting noises.

This individual must possess excellent verbal and written communication skills. Diplomacy and discretion are essential. This individual must have the ability to prioritize multiple responsibilities. Professional demeanor and appearance required.

Windsor Laurelwood Center for Behavioral Medicine offers an excellent time off plan, medical, dental, vision, employee assistance program, life insurance, short and long term disability benefits and 401(k) plan for full time and part time employees.

We are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability. We embrace diversity in our people, services and ideas. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Windsor Laurelwood Center for Behavioral Medicine is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Windsor Laurelwood Center for Behavioral Medicine via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Windsor Laurelwood Center for Behavioral Medicine. No fee will be paid in the event the candidate is hired by Windsor Laurelwood Center for Behavioral Medicine as a result of the referral or through other means. Applications are only accepted via the online submission program. Paper application and resumes are not accepted.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Job Type: Full-time

Schedule:

• 8 hour shift
• Weekend availability

Work Location: One location

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