Call Center Supervisor - Pearl City Job at HawaiiUSA Federal Credit Union
About Us
HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.
Instructions: Please make sure to fill out all required fields in the application process, making sure to list a minimum of 3 employers unless you have worked for less than 3 employers. For required fields that may not apply to you, enter "N/A". Please also include 3 professional references i.e. individuals who you worked with, ideally supervisors.
The MSC Supervisor ensures that established policies and procedures are adhered to and that the members are served promptly and professionally. They are responsible for building member relationships through motivating, coaching and supporting direct reports.
Technical skills
Intermediate to advanced skills in Microsoft Office, Teams, Genesys Phone System.
Education
High School Graduate or equivalent, some college preferred.
Experience
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.
Instructions: Please make sure to fill out all required fields in the application process, making sure to list a minimum of 3 employers unless you have worked for less than 3 employers. For required fields that may not apply to you, enter "N/A". Please also include 3 professional references i.e. individuals who you worked with, ideally supervisors.
The MSC Supervisor ensures that established policies and procedures are adhered to and that the members are served promptly and professionally. They are responsible for building member relationships through motivating, coaching and supporting direct reports.
Technical skills
Intermediate to advanced skills in Microsoft Office, Teams, Genesys Phone System.
Education
High School Graduate or equivalent, some college preferred.
Experience
- One to three years of demonstrated supervisory experience in a customer service, Financial Institution or Contact Center industry.
- Three to five years of experience in a Financial Institution preferred.
- Experience developing others through active coaching, providing actionable feedback, and demonstrating hands-on leadership.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services
- Ability to coach, train, and motivate employees and evaluate their performance.
- Able to work both independently and cohesively with others, fosters team environment.
- Able to handle all confidential matters professionally; always maintaining the privacy of our member’s account information.
- Excellent problem solving, leadership, and customer service skills.
Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.