Southlake Orthopaedics has an opening for a full-time Call Center Representative at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional, organized, engaging, and friendly.

Responsibilities and Duties

• Work in a fast-paced call center environment, promptly accepting incoming calls in a professional and courteous manner.
• Schedule appointments electronically for new and established patients, collect and input information into Southlake's Electronic Medical Records (EHR) system while maintaining a high degree of accuracy.
• Verify patient demographics and insurance coverage, data entry.
• Work independently to resolve patient and provider questions related to patient care referrals, pre-authorization/pre-certification, and insurance verifications.
• Identify and escalate priority issues appropriately.
• Establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers, demonstrating the highest level of commitment and compassion in all such interactions.
• Possess and display excellent written and verbal communication skills with the ability to convey information in a clear, focused, and concise manner.
• Demonstrate strong telephone communication skills and etiquette.
• Maintain composure during moments of stress and maintain a helpful disposition at all times.
• Respond to patient questions and concerns regarding services and billing
• Ensure insurance referrals are obtained from the referring/primary doctor

Qualifications and Skills

• High school diploma or equivalent
• Knowledge of Greenway EHR (preferred but not required)
• 1 year of customer experience required, 6 months in a medical office setting preferred
• Call center experience highly preferred
• Candidate must possess a strong attention to detail, have the ability to multi-task, and be service-oriented

As a member of the Southlake team you can expect:

• Generous Paid Time Off based on years of service
• Health & Welfare benefits starting the first of the month following your date of hire:
  • BCBS Medical
  • Dental
  • Vision
  • Company paid Life Insurance
  • Voluntary Life, Accident, Cancer, and Critical Illness coverage
  • Employee Assistance Program
• 401(k) plan after one year of employment
• Referral Bonus program
• Monday - Friday schedule for most roles