Call Center Rep Job at OrthoArkansas, PA
- Direct calls to proper employee, including transferring to extensions, voicemail, and overhead paging.
- Route messages for physicians and clinical staff.
- Schedule patient clinic appointments.
- Assist in the cancellation and moving of clinics.
- Direct calls to proper employee, including transferring to extensions, voicemail, and overhead paging. This duty is performed daily, about 30% of the time.
- Route messages for physicians and clinical staff. This duty is performed daily, about 30% of the time.
- Schedule patient clinic appointments. This duty is performed daily, about 40% of the time.
- Cancel and reschedule appointments. This duty is performed daily, about 30% of the time.
- Assist in the cancellation and moving of clinics. This duty is performed weekly, about 20% of the time.
- Answer all incoming phone calls. This duty is performe daily, about 40% of the time.
- Perform any other related duties as required or assigned.
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