Job Title: Call Center Associate I

Join a Winning Team!

Responsibilities

• This job pays $18.38 and is Remote
• Competitive medical benefits start on first day of employment
• 3 weeks of paid vacation
• 401K with employer match with instant vesting
• No Sales involved

IGT (NYSE: IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visithttps://jobs.igt.com/job-invite/10977/

Responsibilities

• Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests and game information
• Communicate with internal departments to resolve customers issue by conferencing or transferring calls as appropriate
• Properly diagnose and troubleshoot terminal equipment issues and take appropriate action
• Demonstrate an ability to diffuse situations and escalate issues appropriately
• Utilize knowledge base to provide accurate information and troubleshooting steps
• Ensure each retailer contact is documented in CRM tool with suitable call reason, issue, and notes
• Demonstrate a strong commitment to providing continuously exceptional customer service

This position will be a work from home(remote) position. You will be required to have a high speed internet connection with a hard wired connection into your router. This service is paid by the employee. A safe and quiet place to work using company provided equipment is also required.

Qualifications

• High School diploma or equivalent
• 1 year of customer service experience within a call center or comparable industry preferred
• Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
• 24 hours per day x 365 day per year call center, weekends and holidays required
• Shifts Available- 2nd shift and shift differential included
• Candidates must be located in Rhode Island

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

_IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com._

Job Type: Full-time

Pay: $18.38 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Must be located within 1 hour commute to our W. Greenwich, RI location.

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote

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