Call Center Agent Job at Merkle Response Management Group
We are currently seeking a Call Center Agent who is passionate about exceeding customer expectations to support our call center. Are you someone that has customer service experience in a call center, retail environment, or another professional setting? No experience, no problem. Merkle provides a training program to ensure your success. Don't start just another job, Join Merkle RMG, and start a CAREER!
Are you…
- Proficient in data entry, multitasking, and computer navigation
- Work in our Air-Conditioned Office environment
- Paid training is taught in a classroom setting
- No Call Center experience is needed. We will train you as long as you are able to speak clearly and show up for work as scheduled
- Handle inbound, outbound customer calls and emails.
- Several shifts available/Bilingual in Spanish a plus.
- Great place to start a career. We promote from within, and advancement opportunities are frequently available
What does a Call Center Agent do?
- Communicates client missions and programs via phone and email to assist donors
- Follows established work instructions to service accounts properly
- Navigates internal and client databases
- Enters data into various systems
- Basic problem-solving skills
- Outstanding Customer Service skills and experience
- Ability to multitask and change course quickly
- Retains and understands direction easily
- The ability to speak Spanish is a plus
- Sit for long periods of time and exposed to prolonged screen time
We value our employees and provide opportunities for individuals to develop and thrive. We offer a casual work environment, a competitive benefits package, paid time off programs, and more.
At Merkle RMG, we process donations for over 200 of the Nation’s best nonprofits. Working on our team isn't just another job — it means being part of something greater. If you’re passionate about helping others, being a voice for the voiceless and standing up for what you believe in, joining the Merkle RMG team is an ideal opportunity to support the causes you care about on a daily basis.
Merkle RMG is an equal opportunity employer.
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