Call Center Agent Job at H & S Spa Management LLC
This is a call center / office-based position. Our Reservation Specialists work in our Oviedo office processing calls for our various spas around the area.
This is a part-time position. We recommend that only those applicants who live in Oviedo or the close surrounding area apply.
All available shifts are 5 hours. 9am-2pm & 2pm-7pm. You must work at least 2 shifts per week.
Compensation is $12 per hour with opportunity for increases in pay based on demonstrated performance.
Should you apply for the position of Reservation Specialist with Hand & Stone Massage and Facial Spa?
You should apply if the following statements describe you:
- You are an optimist. The glass is always half full.
- You are happy. Even if things don't go perfectly, you don't let it get you down.
- More the merrier. You like people and they like you.
You should not apply if the following statements describe you:
- You don't like getting out of bed in the morning.
- People annoy you.
- You are applying because you "just need a job".
So what does a Reservation Specialist do? Our Reservation Specialist could be called Spa Ambassadors! You represent our spa from on each and every phone call from a new client to members we have had for years. We need you to impress everyone you speak with!
Primary responsibilities include:
- Answering calls on script, with a great phone voice and a cheerful disposition.
- Scheduling client reservations.
- Answering client questions on services, gift cards, memberships and general information regarding the spa.
- Effectively educating/selling clients on spa memberships, gift cards and future appointments
- Resolving client concerns and complaints
This is a job that requires a person who can maintain a positive and pleasant demeanor in a fast paced environment.
Requirements:
- Must have a cheerful disposition and work well as a team
- Must have customer service background
- Must have reliable transportation
To join our Rockstar team of Spa Professionals, please respond to this ad including cover letter and resume.
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