Call Center Agent Job at ActionLink
The Contact Center Agent (CCA) will conduct daily outbound call initiatives to store owners and retail establishments to gather retail data for a specified client. The CCA will advocate for the contracted brand, request virtual pricing audits, and record all information collected into online databases. The CCA will also handle incoming call requests from various retailers and retail personnel. This individual will report to a Contact Center Manager or Contact Center Supervisor depending on geographic location.
Position Duties:
- Complete assigned daily call lists
- Review pricing, promotional, and other materials to prepare for calls with retailer personnel
- Answer inbound calls, voicemails, and emails in a timely manner
- Record information reviewed/received from calls
- Record retailer compliance to stated initiatives
- Communicate to Contact Center Leadership any issues or trends as they are identified
- Attend client calls as requested
What's in It for You?
- Remote work-from-home
- 22 hours per week, between Mondays - Fridays
- $15.00 hourly pay plus earn up to $1200 per year bonus pay based on KPIs
- $60 monthly internet stipend and company-provided equipment
- Paid Time Off
Position Qualifications:
- High school diploma or equivalent
- Must live in Harrisburg, PA area
- Outbound call center experience a plus
- Direct retail experience a plus
- Excellent verbal and written communication skills
- Proven time management and organization skills
- Proficient in Microsoft Office
ActionLink is an Equal Opportunity Employer
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- On-the-job training
- Paid time off
Experience level:
- 2 years
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Application Question(s):
- How many years of phone call outbound sales do you have.
- This is a part-time position are you interested?
Experience:
- Microsoft Excel: 2 years (Required)
Work Location: Remote
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