CAGE SERVICE ASSOCIATE Job at Treasure Island Las Vegas
Overview:
Specific Job Functions:
It is the primary responsibility of the Cage Service Associate to provide outstanding guest service and offer additional TI products, services and incentives, while handling monetary transactions and exchanges with guests. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Specific Job Functions:
- Provide excellent service consistent with the property’s Platinum service standards to ensure the guest has a positive and memorable experience at TI
- Stay up-to-date on TI products, services and incentives in order to effectively inform guests about their options while visiting TI
- Greet each guest with a warm and since welcome
- Promote at least one TI product, service or incentive with each guest, to establish guest rapport
- Thank guests for their patronage at the conclusion of each transaction
- Maintain a professional, courteous and friendly atmosphere to ensure efficient operations and provide the guest with an extraordinary gaming experience
- Minimize guest wait times by accurately completing transactions
- Redeem guest’s chips, slot machine tickets and Race & Sports tickets
- Handle cash for cash exchanges
- Accept marker payments and front money deposits
- Issue cage markers and customer deposit withdrawals
- Utilize computer terminals for the cashing of personal checks for guests
- Maintain chip purchases and EZ Pay Ticket purchases (slot machine tickets)
- Perform credit/debit card transactions through cash advance systems
- Assist guests in applying for Casino Credit Lines and Front Money Deposits
- Create Player’s Club accounts as needed
- Exchange foreign currency and foreign chips for guests
- Maintain all financial documents and company assets in a neat and organized manner
- Ensure turn-ins are completed within established guidelines and timeframes
- Maintain a thorough knowledge of Title 31
- Enter cash transactions and negotiable items into the Title 31 system
- Balance bank at the end of shift by making sure to start and end the shift with the same amount of money
- Adhere strictly to all Gaming Regulations
- Perform all duties as deemed necessary for the success of the department
- Must possess excellent guest service and communication skills
- At least one year of customer service experience
- Prior cash handling experience required (at least one year of experience)
- Must have excellent money handling skills
- Basic computer skills are necessary
- Good attendance and a positive attitude a must
- Experience with sales and marketing techniques a plus
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