Cage Manager Job at Lady Luck Casino Nemacolin
NOTE: In order to work at a casino in the state of PA, you will be required to apply for and obtain a valid PA Gaming License. Candidates who accept an offer of employment will meet with the Human Resources team who will guide them through the licensing process.
- Ensures that all company money is reconciled and accounted for daily. Knowledgeable of all Cage related transactions and can provide support for any problems. Must have a full understanding of Cage operations, including but not limited to: transactions, deposits, markers, front money, and safekeeping activities, Cage reports, Main Bank activities, and self-exclusion/exclusion searching
- Investigates, evaluates information, and makes final decisions regarding departmental operational matters, guest/employee disputes and/or employee disciplinary actions following the authority and ensures those decisions comply with applicable laws, rules, regulations, and established controls.
- Understands TRM and ATM systems, including assessing cash levels, preparing the funds needed for the replenishment, and performing the drop and fill processes in the absence of the count room staff.
- Authorize and issue complimentary services to patrons
- Ensure all company standard operating procedures, gaming regulations, federal regulations are followed
- Working knowledge of all Cage related computer applications, included but not limited to Oasis and UKG
- Review and schedule staffing levels to maintain proper customer service levels
- Works with Host and provides information regarding status and concerns of VIP players
- Responsible for the oversight, development, and evaluation of Cage/Player's Club Supervisor(s)
- Ensures assigned staff is aware of, understands, and complies with regulatory requirements and enforces regulatory standards through discipline when necessary.
- Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information
- Any other assigned duties and responsibilities
Experience
Preferred
- Working Cage and supervisory experience preferred
Education
Required
- High School or better
Preferred
- Associates or better in Finance or related field
Licenses & Certifications
Required
- PA Gaming License
Job Type: Full-time
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