Work Mode: Onsite

Location: Kohler, WI

Opportunity
Join our guest services team at Riverbend, where World-Class Awaits! Riverbend is nestled in a horseshoe bend of Sheboygan River. Our Grand estate is rich with history and nostalgic allure.

As the Senior Butler, you will:

• Open the door and greet member with “sense of arrival” by using proper greeting and last name.
• Supervise check-ins and checkouts by coordinating actions of the Butlers for maximum utilization.
• Oversee front desk, receiving telephone messages and taking appropriate action.
• Manage staffing levels and placement of Butlers to maintain appropriate guest flow.
• Valet or retrieve guest’s vehicle if requested or give directions to parking areas for self-park.
• Plan and supervise organization and implementation of group luggage handling and/or storage (i.e. labeling and locking), and execute delivery.
• Supervise and implement group amenities.
• Supervise execution of group transports.
• Attend daily lineups on behalf of Guest Services.
• Oversee the resume binder to stay informed of any group needs for the Guest Service department (amenity, luggage pulls, transportation needs, bus arrivals/departures, etc.).
• Lead Butler staff work assignments
• Act as Manager on Duty in the absence of other leadership to respond to and resolve escalated guest concerns or requests. **
• Assist with coordinating security detail as needed for events and VIP guests.
• Oversee marquees for accurate and organized presentation of information.
• Learn Night Audit responsibilities and procedures and take on overnight shifts (8pm-6am) as needed.

This is a Part-Time position with shifts weekdays and weekends varying between 6:00 am and 11:00 pm.

Skills/Requirements

• Must be at least 18 years of age and possess a valid driver’s license.
• Strong verbal and written communication skills is necessary.
• Physical requirements include: walking, standing for extended periods, bending, reaching and frequently lifting up to 50 pounds.
• At least 2 years of previous experience strongly recommended. Previous supervisor experience desired.
• Work hours will frequently include weekends and holidays and occasionally include overnight shifts.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.