The Spiegel Center is looking to expand our sales force! This position includes a competitive salary and wonderful working environment with friendly and talented colleagues and inspiring patients.

The Business Development Representative is the primary point of contact for all initial communication with the practice. In this role, you will convert leads into appointments for consultation with providers. There is no cold calling. You will be contacting potential patients who have expressed interest in procedures and booking appointments. You will be coordinating all incoming phone and email requests, searching for potential sales leads, and booking appointments for the practice.

The ideal candidate will be a motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic. A great phone voice, professionalism and patience are a must! Interest in the aesthetic/cosmetic surgery industry is a plus! Candidates with previous call center, sales, and/or customer service experience are encouraged to apply.

Essential Duties & Responsibilities:

*The list below is not an exhaustive inventory of all responsibilities and duties of this position but intended to describe the general nature & level of work being performed by the person assigned to do this job.

Answering incoming phone calls and online inquiries

Logging patient demographic and inquiry details in our system

Scheduling appointments and following up with any "no show" clients

Distributing all incoming leads to patient coordinators

Receiving payment for consultation fee

Following up with leads and existing patients to ensure customer service satisfaction

Maintaining thorough, up-to-date knowledge of our products and procedures

Greeting and assisting walk-in customers and treating all clientele with courtesy and respect

Adhering to all company policies and procedures

Ensuring potential patients are aware of any promotions

Contacting existing patients with specials and promotions

Assisting with all tasks required to grow the practice and improve patient experience

Qualifications:

Sales experience

Excellent written and verbal communication skills

Highly organized with an ability to learn quickly

Proficient with Microsoft Office software and the internet

Professional and personable demeanor

Job Type: Full-time

Pay: $30,395.94 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Monthly bonus

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Newton Center, MA 02459: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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