Business Analyst/Trainer

Work Location: Temporarily Remote due to Pandemic. Consultant will be required to report to the OTI Applications Division office when deemed necessary by the agency.

Scope Of Services:

• The Business Analyst/Trainer will work with the project management team to define organizational changes associated with the Client Program, detail training needs with City agencies and business partners, and assist with an implementation change management program.
• The goal of the assignment is to provide staff with knowledge, skills, and abilities (KSAs) necessary to perform their job functions, once the Client system is integrated with agency systems and processes.

Tasks:

• Define and lead large Business Process Re-engineering efforts related to the Client program.
• Develop and manage user guides, training materials, curriculums, and computer-based training (CBT) for City agency staff to provide services using integrated Client and agency systems.
• Deploy and conduct a wide variety of training methods, to ensure the successful implementation of Client and adoption of business process changes.
• Participate and assist with User Acceptance Testing when needed and in conjunction with training
• Record, organize and manage training sessions for on demand playback on agency staff computers.
• Monitor and evaluate training programs’ effectiveness, success, and ROI periodically and report on them.
• Provide opportunities for ongoing development, resolve any specific problems, and tailor training programs as necessary.
• Maintain a keen understanding of training trends, developments, and best practices.
• Assist with managing complex enterprise change management programs across training, communications, user adoption, and culture change.
• Coach, mentor, and guide agency staff in related issues, challenges, and development journeys.
• Operations Management: Ensure smooth operations of the activities of the initiative.
• Stakeholder Engagement: Work closely with one or more of the stakeholder groups that are connected to this initiative to optimize their participation.
• Tracking Impact, Insights, and Reporting: Monitoring and Evaluation of existing activities and establishing systems to track impact over time is an important function of the role. Similarly distilling insights from the operations of this initiative.
• Administration: working with other colleagues in the team to ensure that administrative matters are handled effectively.
• Perform Business Analysis as needed, especially during ebbs in training

Mandatory Skills/Experience

• Minimum 8 years of experience including specialized knowledge of designing business process re-engineering solutions based on customer need and technical considerations.
• Analyzes job tasks, organizational structure and user requirements to provide system-wide solutions.
• Applies analytical expertise to assist in defining, analyzing, validating and documenting complex operating environments, states of technology and current processes and training needs.
• Performing business process re-engineering assessment, planning, and execution and system and business process validation and implementing quality control measures
• Experience in the design, development and management of training programs using a variety of tools and methods and conducting analysis of alternatives both quantitatively and qualitatively
• Experience training and managing change in different business sectors
• Experience with Salesforce business process change programs and transitioning end-users from legacy systems to Salesforce solutions
• Translating technical capabilities and work arounds of the new system to business process needs, requiring the ability to learn and apply key system functions
• Strong interpersonal skills and can provide a calming element to those nervous about change
• Able to plan, create, and adapt to different approaches when documenting, training, and updating lessons as systems change and mature
• 5+ years of experience in business requirements gathering and creating workflows for major systems
• Experience developing and employing functional and non-function requirements artifacts

Desirable Skills/Experience:

• 2+ years of experience in educational technology and environments
• 1+ years of experience with Microsoft Teams software
• Evaluating learning platforms (hardware, software-based) used in training individuals and teams
• Understand the project lifecycle for workforce development programs
• Highly proficient in verbal communications, experience facilitating stakeholder meetings, documenting and report writing

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Job Type: Contract

Schedule:

• Monday to Friday

Work Location: Remote

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