• Job Type:Contract

Posted 3 days ago

Job Description:

Recognized thought leader and visionary in process and underlying tools for sales process and service delivery automation at Client Business. Will have hands-on understanding of boundary partner needs (Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) and able to translate those needs into technical specifications within CRM/Service Delivery tools. Partners with cross-functional teams and stakeholders on ideas and solutions as well as implementation of those solutions to drive results in a high business impact environment. Routinely called upon to apply mastery of existing and emerging technologies, best-practices, and processes. A creative thinker who challenges the status quo. Serves as a SME to provide tactical guidance and support to teammates by answering questions and aiding in resolving difficult issues. May provide [more direct] leadership to contractors or employees on a project or temporary basis.

Primary Responsibilities:

• As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment.

• Facilitate creation of Business Requirements following an agile approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor

• Develop comprehensive E2E test cases at the application and multi-application levels

• Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications.

• Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers

• Develop Business Requirements (BRQs), including process flows and use cases

• Conduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements

• Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirements

• Provide BA support for software testing and debugging plans to ensure requirements are met

• Provide status reporting for project progress, issues, dependencies and risks

• Proactively analyzes and documents solutions

• Identifies risks/pitfalls and articulates possible options

• Participates in business strategy & portfolio level discussions

• Knowledge of the business may be deep in one functional area with broad understanding of other functional areas.

• Knowledge sharing and mentoring of lower level team members is customary

• Sphere of relationship and influence is within team, with key stakeholders & with senior management

• Meeting facilitation

Required Skills:

• 8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.).

• Workflow management experience

• CRM experience

• Process Flow creation experience

• 5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills.

• Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements

• Knowledge and understanding of Client Business internal sales order systems: ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc.

• Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads.

• Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment).

• Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented

• Exceptional business acumen and story-telling skills – the ability to communicate an insight to be understood easily and to drive action.

• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.

• Demonstrated problem solving ability

• Demonstrated ability to multi-task, work under pressure, and think analytically.

Preferred:

• BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus.

• 5 years of experience in change management and methods & procedure documents

• Process Modeling/Analysis

• Training Facilitation

• PM Skills; coordinating, tracking, monitoring projects

• Sales Support experience, in a telecom business

• Experience in creating test cases and user testing.

• Experience in B2B service delivery process.

• Experience in the telecommunications industry.

• Experience with Agile methodologies.

• Experience with Visio and/or iGrafx, Sharepoint.

• Experience with JIRA.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.