The Booker/Warranty Administrator Assistant is to focus on the duties of the Warranty Administrator until that function is complete. The Booker/Warranty Administrator Assistant will also assist the Timekeeper for the flagging of repair orders. The Administrator will then support the service department in other functions as needed.

Duties and Responsibilities (include but are not limited to):

Booker:

• Look up and document labor operations and fault codes on the repair orders.

• Document customer pay labor charges on repair orders.

• Enter labor charges warranty, customer pay and internal into computer via the flag screen.

• Check the repair order for completeness.

• Check the technician’s elapsed time per job or repair order.

• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time (elapsed time) for each operation.

• Reviews hard copies of repair order turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

• Advises service manager of repetitive shortages so that corrective action can be taken.

Warranty Administrator:

• Review every warranty Repair Order written for proper completion, accuracy and legibility according to the policies and procedures manual.

• Prepare and submit claims for warranty to the manufacturer using the administrative tools available.

• Ensure warranty claims are processed accurately and in a timely manner.

• Make and implement decisions regarding warranty claims.

• Establish and maintain relationships with the manufacturer’s designated warranty representative.

• Posts credits in the DMS.

• Reconcile all warranty receivable with payments using the appropriate accounting schedule.

• Maintain an accurate filing system of open claims holding for credit and authorization.

• Maintain a record of outstanding claims submitted, rejected, returned or paid.

• Monitor the processing of claims to identify problems.

• Analyze problems, identify trends and develop strategies for maximizing claim processes.

• Follow up with the factory regarding unpaid claims.

• Report to management any fraudulent manipulation of warranty claims.

• Utilize all available information to ensure proper resolution of problems.

• Keep up-to-date on all information pertinent (e.g., factory recalls, bulletins, etc.) to the Warranty Administrator position.

Qualities applicable to both positions:

• Establish and maintain excellent working relationships with customers.

• Assists with any clerical needs as directed by the fixed operations manager.

• Ensure that customer’s complaints are handled promptly, with genuine concern and according to dealership guidelines.

• Provide prompt, efficient and quality service to the customers and dealership.

• Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.

• Strive for harmony and teamwork within the dealership.

• Listen actively to understand others completely.

• Present self as positive role model by demonstrating commitment to the department, customers, dealership and company.

• Attend training classes as directed by management.

• Must be a team player with impeccable honesty and integrity.

• Maintain a high level of professional personal appearance and conduct.

• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, employees, or customers.

• Perform various clerical tasks as directed by service management.

• Report to management any violations of the above standards including violations of honesty and integrity.

While this list is intended to be an accurate list of responsibilities, the dealership may require additional duties to be performed.

Qualifications:

• High School diploma or the equivalent

• Two years bookkeeping/office experience

• Proficient knowledge of the Warranty Policies and Procedures

• Proficient knowledge of the dealership’s computer systems

• Three years of experience in an auto repair facility

• Excellent verbal and written communication skills

• Ability to collaborate with others

• Must have held a valid driver's license for at least 1 year

• Must be at least 18 years of age to be considered

Schedule:

• Monday-Friday with rotating Saturdays.

Compensation:

• $16-18 per hour plus performance incentives/bonuses

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

• We do what we say we're going to do
• We encourage and support each other
• We're committed to continuous growth
• We're all goal-setters
• We promise to be mentors/mentees
• We create and are part of high-performing teams

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 14 Paid Time Off Vacation Days/Year (60 days - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
• $200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.