Bilingual Call Center Assistant Job at Planned Parenthood of the Rocky Mountains, Inc.
SUMMARY: Create a positive first impression with callers by providing professional, efficient, and caring service within the Call Center. Answer client questions, schedule appointments, and offer service referrals as needed. This is an hourly, non-exempt position. This position is full-time and is not currently available at part-time hours.
SALARY:
$19.23 - $21.01 depending on experience.
We offer an additional $1.25 an hour, Spanish Language differential for candidates who pass a short language proficiency test.
QUALIFICATIONS:
Bi-lingual (English/Spanish) preferred.
Previous call center experience is strongly preferred.
Strong customer service
Communication and organizational skills.
High school diploma or equivalent.
Previous Planned Parenthood or equivalent experience preferred.
Must have basic computer skills and experience.
Type (keyboard) professionally and accurately at a minimum of 35 wpm.
ESSENTIAL FUNCTIONS
- Manage a high volume of calls, collect and input client demographics and schedule appointments for clients using Electronic Practice Management.
- Triage calls to the Call Center NP as needed and appropriate.
- Maintain client confidentiality.
- Maintain a sensitive and warm demeanor with callers while doing repetitious work.
- Provide information about all services offered by PPRM, including pre-appointment information as appropriate.
- Understand grants and funding sources and be able to discuss with clients as appropriate.
- Refer callers to outside providers for services PPRM does not offer.
- Respond to incoming calls that require following established emergency procedures.
- Perform additional duties as assigned.
- Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.
Benefits at PPRM include:
A predictable schedule and dedicated individualized paid training
401K/Safe Harbor Contributions
(We contribute to your 401K after an allotted period of time)
Medical/Vision/Dental, with extended mental health coverage
Employee Loan Program
Employee Assistance Program and WorkLife Partnership
PPRM Internal Benefits Program
Paid Family Leave/Paid Parental Leave
PTO and Sick Time
Float Holidays
(You pick your holidays)
Bereavement Leave
And More!
COVID-19 Vaccine & Booster: PPRM requires that all employees are fully vaccinated and boosted as a condition of employment. An employee is considered fully vaccinated two weeks after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single- dose vaccination (Johnson and Johnson/Janssen). The COVID-19 vaccine booster shot is required by the first day of employment, or five months after receiving the final dose of the original vaccine series, whichever is later. Proof must be uploaded upon starting. You will upload a picture or pdf of your vaccination card(s) on your first day of orientation.
Flu Protocol: All employees working directly with patients or working in a health center will be required to have the flu shot or wear a mask during patient contact or while in the health center from October 1 – April 30 each year (Flu Season). The flu shot will be available to health center employees in the health center in addition to being able to seek the flu vaccine externally through the medical plan or reimbursement.
Background Check Required
Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
About Us:
Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More
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