BIEA Certified Technician Job at Headlands Ventures LLC
Description:
Successful candidates will have a winning combination of superior customer service skills and bicycle repair skills. You will need to project the self-confidence of an industry expert when discussing repairs and have a broad knowledge of our products so you can guide the customer in enhancing their experience by upgrading their ride.
You are a Mike’s Bikes brand advocate and ambassador, the best representative of our Core Values to that customer, for that interaction.
Duties:
- Execute successful repairs independently to the satisfaction of Company standards.
- Communicate with customers in person and via Ikeono regarding the status of their bicycle repair.
- Complete daily tasks as assigned within prescribed timelines while communicating any exceptions to the General Manager.
- Keep abreast of technical aspects of bicycle repair, and new products by completing assigned Myagi training modules by the deadlines.
- Maintain tools and bench area on a daily basis according to Company standards.
- Become familiar with Mike's Bikes' safety program as it applies to your job. Wear safety equipment as required when using the grinder, heat gun, air compressor, drills, etc.
- Learn and follow safety procedures when utilizing degreasers, lubricants and ArmaKleen Parts Cleaner.
- 6-12 months bicycle repair shop experience required (or equivalent combination of education and experience)
- Good communication skills and independent problem solving skills
- Ability to lift 30 lbs overhead and 50 lbs to shoulder height
- Ability to stand at a bike repair stand for an entire 8-hour work shift
- Ability to use hand tools with repetitive motions, including twisting, pushing and pulling
- Ability to succeed in goal-oriented, disciplined environment.
- Flexibility in scheduling; able to work evenings and weekends.
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