We are a Homecare agency seeking an up-beat, compassionate, and professional person to join our team as a full time Scheduler, in the Philadelphia, PA area.

Essential Functions and Responsibilities:

• Creating and maintaining client and CAREGiver schedules with an emphasis on high quality care and the development of extraordinary relationships
• Being able to review care plans of new cases with both the clients and the CAREgivers making sure it is well understood before service starts.
• Must be a people person when it comes to resolving conflicts, clients complaints and grievances when it does arise.

• Managing last minute call outs and finding appropriate coverage.

• Maintains adequate numbers of available on-call caregivers.

• Responsible for answering the on-call telephone on nights/weekends.
• Ability to effectively communicate (in person, by email, and by telephone) with staff, clients, family members; good interpersonal relations
• Maintain absolute confidentiality of all information pertaining to employees, clients and client’s family members
• Perform general clerical duties – prepare correspondence, copying, filing, scanning, uploading, shredding and distribution and timely copying and filing of appropriate caregiver and client documentation
• Create and update client and caregiver records to ensure compliance with company policies and procedures

• Maintain organized documentation for caregivers, client files, and payroll

Experience and Educational Qualifications:

• High school diploma or equivalent
• 1 year Experience in a Home care setting (preferred)
• Experience with electronic scheduling a plus
• Ability to multi-task effectively, prioritize tasks and perform timely in a highly demanding environment
• Strong organizational skills and attention to detail
• Ability to take initiative, work independently, and make decisions without being instructed by management
• Proficiency with Microsoft Office (Word, Excel and Outlook) applications and ability to learn new software.
• Ability to effectively communicate (in person, by email, and by telephone) with staff, clients, family members; good interpersonal relations
• Bilingual (Spanish), is a plus

Job Type: Full-time

Pay: Up to $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Customer service: 5 years (Preferred)
• scheduling: 2 years (Preferred)
• Computer skills: 5 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location

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