Role – Business Systems Analyst with call center technologies
Location : Bethpage, NY or Plano, Texas
Day 1 onsite
Skills : Business Analyst, Contact Center, IVR, ACD / Bi-lingual (English + Spanish)

Technical/Functional Skills:

1. Knowledge of all phases of software development life cycle, including requirements gathering and documentation;
2. Analyzing functional business processes;
3. Applying knowledge of call center technologies including ACD, IVR, CTI, digital call recording , workforce management and reporting;
4. Working with relevant contact center technology, tools and middleware, including, SQL, OLE/MS Office, GUIs, and associated testing methodologies.

Experience Required:

1. Knowledge of all phases of software development life cycle, including requirements gathering and documentation;
2. Analyzing functional business processes;
3. Applying knowledge of call center technologies including ACD, IVR, CTI, digital call recording , workforce management and reporting;
4. Working with relevant contact center technology, tools and middleware, including, SQL, OLE/MS Office, GUIs, and associated testing methodologies.

Roles & Responsibilities:

1. Work with Project Manager and other IT staff delivering functional business analysis and requirements gathering services.
2. Develop documentation for existing and proposed business processes and functional specifications, as well as the facilitation of joint application design sessions with users and IT staff.
3. Perform data collections, organization, workflow, and support analysis.
4. Responsible for documenting functional/non-functional test plans and execution of those test plans.
5. Document defects and manage the resolution of the defects.
6. Provide direction and support for preparation of quality deliverables.
7. Define the work flow for improvements and resolve issues, while documenting and presenting project status.
8. Conduct requirements gathering and design documentation activities for medium to large scale applications development, package implementation, and/or system integration projects.
9. Develop and maintain user documentation and instructions for all systems within purview.
10. Define processing logic and translate high level business requirements into detailed functional design documents.

Prescreening Questionnaire:

1. Do you have experience in analyzing functional business processes pertaining to Contact Center technologies including but not limited to IVR, ACD, CTI, Call Recording?
2. Do you have experience in gathering & documenting business requirements and translating them into technical requirements?
3. Do you have experience in documenting functional/non-functional test plans and execution of those test plan including defect management?

Best Regards
Prashant Kumar
​​​​​​​Team Lead
Phone - +1 732 639 0712
Email ID: Prashantkumar@scalable-systems.com
Scalable Systems | Inspiring Innovation
Big Data | Analytics | Integration | Intelligence
www.scalable-systems.comRole – Azure Devops Engineer
Location : Louisville, KY (Day 1 onsite)

Job Description:
Cloud devops role with Kubernetes and terraform experience

• Strong technical knowledge and experience on, Infrastructure as Code using Terraform.
• Strong technical knowledge and experience of GCP cloud platform.
• Experience installing, configuring, deploying, and maintaining cloud-based servers and services running various operating systems in an enterprise environment.
• Experience in cloud Native Engineering.
• Experience in Docker and Kubernetes.
• Strong understanding of cloud networking.
• Strong Hands-on experience with, Azure DevOps and CICD Pipelines, DevSecOps, GitHub, and configuration management tools.

Desirable -

• Experience in MongoDB, Kafka and Stream Sets.
• Experience in building REST APIs and API Management.
• Understanding of Micro-services architectures.
• Experience in at least one programming Language (.net preferred).
• Healthcare IT Background.
• GCP experience.

Job Type: Contract

Salary: $50.40 - $55.14 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Speak with the employer
+91 732 639 0712

Please Note :
epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.