Company Overview

Boon-Chapman is not your average Third Party Administrator. In addition to traditional TPA services, Boon-Chapman administers business process outsourcing for insurance entities, and other services through its sister companies. With nearly 55 years in business, Boon-Chapman combines the legacy of a family-owned-and-operated company, with the energy and potential of a fast-growing enterprise of companies. A few of our benefits include:

• Paid holidays & competitive PTO that increases with tenure
• Full benefits package including healthcare, dental, vision, paid STD & life
• Casual everyday dress
• Access to an on-staff Medical Director for employees and their family members
• Unlimited opportunities for growth – success is in your own hands

ABOUT YOU!

You thrive in a fast-paced environment. You are curious and have an eye for detail. You strive to exceed expectations and to be successful. You are excited by the opportunity to join a fast-growing company with unlimited opportunities for growth and competitive benefits. Does this sound like you?

JOB RESPONSIBILITIES

This position involves receipt of inbound calls for the purpose of verification of benefits and answering questions from providers, members, and clients. The BSR will maintain knowledge of health claims, coding, plan designs, PPO networks and processing guidelines. The BSR is a key position in the team that requires communication of accurate, courteous, and clear information to all callers. Highly-developed organization and effective communication skills are a must.

• Answering a high volume of inbound calls and maintaining a rapid response rate according to the agreed/standard metrics.
• Logging information of calls received where required.
• Maintaining effective relationships with co-workers, and supervisors, while displaying professionalism, efficiency, and courtesy.
• Maintaining great customer service communications with providers and other departments.
• Researching and resolving customer inquiries.
• Completing forms/tickets for follow-up with other departments.
• Pursuing personal development of skills and knowledge of necessary for the effective performance of the role.
• Advising department or unit of possible issues by trending types of calls received. Completing projects assigned by the manager.
• Completing projects assigned by the manager.
• Attending mandatory workshops and team meetings.
• Performing other duties as assigned.

Knowledge, Skills and Abilities

• High school diploma or equivalent.
• At least one year of customer service/call center experience. Medical or Dental background a plus (medical or Dental office, medical facility, etc.).
• Excellent organizational, written/verbal communication skills, ability to handle multiple tasks while maintaining a high level of quality.
• Flexibility between the hours of 6:00 a.m. - 7:00 p.m. M-F
• Adaptability and flexibility in a changing environment required.

Physical Requirements

• Must be able to remain in a stationary position for 80% of the time.
• Must use close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and expansive reading.
• Must be able to lift or move items up to 20lbs.
• Must have the ability to move files, open filing cabinets and bend or stand as necessary.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice