Barista

Job Description

Posting Date
Job Number
Job Category Food and Beverage & Culinary
Location Sheraton Hotel Grand Rapids-Airport, 5700 28thSt Se Grand Rapids MI 49546
Brand Sheraton Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

JOB SUMMARY

The Sheraton &More Coffee Bar Barista is a professional, well versed in the art of crafting coffee beverages. They will be expected to utilize their extensive knowledge of the history and origins of drink ingredients and their ability to understand flavor profiles, to develop palate pleasing hot and cold beverages. The associates in this role have studied and committed to memory most major coffee and tea combinations. They understand thoroughly the process of making a drink to recipe and can speak confidently about coffee beans, drink blend, tasting and roasting notes.

The style of service offered at &More is engaging while looking for the opportunity to entertain and educate. Guests utilizing this unique space are invited to socialize, dine, and sip where they want, when they want and how they want. The associate will require a strong ability to understand guest cues to adapt and flex the experience to meet the guest passions.

Competencies

● Passion for Guest Experience: provides exemplary guest service and builds relationships with guests/members by showcasing a strong ability to anticipate guests needs through reading verbal or non-verbal cues while also preparing and delivering quality food and beverage products

● Outgoing & Sociable: has a natural ability to spark casual conversations, can read the “mood” of the room and can easily adapt their energy and personality (ex. upbeat vs. contemplative) in order to create an enjoyable atmosphere where guests feel comfortable in their ‘home away from home’

● Collaborative: focused on the success of the team not the individual; genuinely willing and able to assist others in any capacity that may be required

● Speed & Efficiency: can confidently and quickly respond to guest requests by prioritizing tasks appropriately between execution and operational tasks; leveraging strong product knowledge and coffee crafting skills to deliver orders in a timely manner all while maintaining a clean, organized environment

● Sales: can speak informatively and intelligently about our food and beverage offerings, as well as hotel amenities and member benefits, as a way of leading guests towards a decision that will satisfy their wants and needs at that moment; this includes but is not limited to topics of interest regarding the history, product identification or distinction of alcoholic vs. non- alcoholic hot and cold coffee beverages

Barista Key Roles

• Welcome guests with eye contact being warm, approachable, enthusiastic, professional, assured and hospitable
• Establish strong rapport with guests and preserve excellent levels of service while identifying guests needs and respond proactively to all of their concerns
• Provide specific suggestions/recommendations for food and beverages based on the preferences of each guest
• Possess strong product knowledge of coffee that is demonstrated by one's ability to speak on the subject; being able to influence and inspire
• Comfortable engaging with guests while preparing orders or crafting beverages; adding personal flair and finesse in execution to create air of intrigue and wonder
• Ensure food and beverages are presented with exceptional level of detail prior to delivering to guests
• Ensure every guest leaves wanting to return by providing an exceptional experience that delivers on the Sheraton Service Promise
• Drive sales through confident knowledge and provide up sell suggestions that are seen as friendly vs. overbearing and genuine vs. pushy and scripted.

Duties and Responsibilities

• Respond to guest inquiries regarding food and beverage offerings available throughout the day, as well as from other outlets within the hotel - be able to relate all information in an appealing and informative manner to all guests
• Familiarized with hotel amenities; knowledgeable about historical facts or stories related to the Sheraton, and areas of interest in the Grand Rapids area
• Bar Service– welcoming guests, taking orders, answering menu and beverage inquiries, explaining signature items, placing orders, bar maintenance and menu execution where applicable
• Accurately complete and deliver all orders with uncompromising quality and consistency as per specifications and beverage recipe adherence
• Prepare garnishes, restock product, uphold coffee bar cleanliness to standard
• Correct use of Micros POS system to record transactions, adhering to all company standards and policies
• Processing bills and taking payment while following cash handling procedures as outlined in company policies
• Perform opening and closing checklists to ensure you are set for success
• Maintain daily inventory of food and beverages to ensure stock maintenance; Report any discrepancies or issues with availability of products
• Any other duties as assigned by Hotel Leadership to service the customer

Job Requirements

• Minimum of 2 years’ barista service experience in a café or dining venue
• Fluency in English both written and verbal
• Ability to work flexible shifts during the week; early morning and daytime hours, including weekends and holidays
• Must be able to carry, move and lift items weighing up to 25lbs, must be able to stoop and bend, twist and turn to perform essential job functions
• Must be able to stand, walk and move for extended periods of time to continuously perform essential job functions
• Proven abilities to prioritize multiple drink and food menu orders while consistently staying organized in a high-paced, high volume environment

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Work Location: In person

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