Banquet Server (On Call) Job at Northwood Hospitality LLC
The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards.
- Approach all encounters with guests and team members in a friendly and service-oriented manner.
- Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Comply at all times with safety standards and regulations to encourage safe and efficient hotel operations.
- Team members must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow team members.
- Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently.
- Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
- Serve guests according to the hotel's standards in a friendly, courteous, and professional manner.
- Respond to guest problems, complaints, and accidents. Communicate to management, if necessary.
- Set all tables according to hotel standards.
- Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions.
- Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.
- Prepare room according to BEO and the various meal functions.
- Follow all money handling procedures when serving the guest.
- High School diploma or equivalent preferred.
- Prior experience in related field required
- Flexible and long hours sometimes required.
- Availability to work On Call.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
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