Collections Specialist

Primary Responsibilities

• Review aging of assigned portfolio of approximately 800 accounts with credit limits < $35k. Identify high risk/delinquent accounts and initiate collection action. Action includes but is not limited to placing orders on hold and contacting customer for payment via email, and/or phone. Document customer contact and collection actions taken in accounts receivable system and physical file as needed.
• Manage accounts to assigned credit limit.
• Analyze credit service bureau data as needed and recommend changes required to credit limit or collection action.
• Make recommendations on accounts receivable reserve for accounts within assigned portfolio.
• Provide input when placing accounts with a collection agency or a third-party attorney.
• Notify sales of delinquent accounts and any actions being taken. Request assistance where appropriate.
• Perform account reconciliation as needed. Identify deduction patterns and possible operational issues as needed. Answer in-bound phone calls from internal and external customers and provide first call resolution.
• Reviews credit hold report and release orders as appropriate.
• Understands and demonstrates Essendant's Core Values.
• Performs other duties as assigned.

Knowledge/Skills/Ability/Other

• 1 to 5 years of B2B collections in a high-volume environment
• ERP systems experience preferably SAP
• Ability to make decisions, set priorities and drive goals
• Basic Excel skills
• Organizational and communication skills
• Must be able to work independently and as part of the team
• Analytical and problem-solving skills
• Basic knowledge of Dunn & Bradstreet credit bureau reports preferred
• Strong customer focus
• Will consider Finance or Accounting students with relevant experience

Education

• High School Diploma or GED required

Benefits

• Health benefits (Medical, Dental, Vision)
• 401k with matching
• Company Holidays
• Overtime Pay for hourly employees
• Paid Vacation, Floating Holidays, and Sick Time
• Maternity and Parental leave benefits
• Employee discount
• Tuition Reimbursement
• Employee Assistance Program

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Deerfield, IL 60015: Reliably commute or planning to relocate before starting work (Required)

Experience:

• B2B Collections: 1 year (Required)
• B2C Collections: 1 year (Required)

Work Location: Hybrid remote in Deerfield, IL 60015

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