Automotive Service BDC Appointment Coordinator Job at Lancaster County Motors Subaru
The BDC (Business Development Center) Appointment Coordinator is a professional, responsible, and outgoing person to work in our high volume, fast paced, busy service department. This is a fantastic opportunity for someone with customer service experience. In this role, you will help increase overall service repair orders for our dealership as you generate appointments for our service department.
Job Duties Include:
Job Duties Include:
- Receives/manages incoming service appointment calls by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.
- Coordinates customer questions and issues with the appropriate department personnel
- Makes appointments for customers in the service department software system
- Handles customer complaints or escalates when necessary
- Helps follow up with phone and internet service leads
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