A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we've sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort and value.

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are.

Job Summary

The Associate IT End User Computing Engineer will provide end user support for the Crocs Distribution Center. This role will proactively manage the end user hardware, user accounts and various systems and applications used in the Distribution Center. Responsibilities include responding to and resolving incidents and requests submitted by warehouse staff as well as working with business users/ management to understand requirements, priorities and manage to their expectations. This role will specifically cover Weekend shift operations: Friday - Sunday, 6am - 630pm.

If you possess strong interpersonal, collaboration and troubleshooting skills, we would love to speak with you!

Primary Job Duties

End User Technology

• Provide evening technological support for our Distribution Center's end user hardware/infrastructure operations
• Follow established process and structure to deliver high quality end-user support to resolve technology support issues
• Troubleshoot wearable computers, phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficulties
• Follow established escalation and notification paths for critical operational incidents and issues

IT Technical Support:

• Install, configure and maintain personal computers, printers, Windows networks, workstations, network cabling, and other related equipment, devices, and systems; adds or upgrades of printers and related equipment, as needed

Job Requirements

Minimum Education:

• High school diploma required; however, a bachelor's degree is desirable. In addition, strong preference for applicable IT certifications: A+, Network +, Security +, Azure, O365.

Minimum Experience:

• Minimum 2 years of broad End User Technology experience in a global company (Prefer Retail)
• Must have basic TCPIP and network topology knowledge

Knowledge, Skills and Abilities:

• Proven experience in warehouse and office support
• Active Directory and SCCM experience
• Thorough and current knowledge of personal computing devices and warehouse technologies needed
• Xerox MFP, Zebra label, and Lexmark laser printer experience
• Experience supporting wearable Android devices running Touch Warehouse a plus
• Experience supporting devices enrolled in SOTI Mobile Device Management a plus
• Ability to learn, deploy, and configure software packages
• Strong knowledge across a broad set of warehouse and end user technologies
• Ability to prioritize and execute multiple initiatives, as a team player, in a collaborative and fast-paced environment and demonstrate strong technical design and decision-making skills
• Excellent communication, presentation and interpersonal skills with the ability to present ideas in a business-friendly language with a focus on value proposition
• Highly motivated self-starter with a "Sense of Urgency" who can be a part of highly productive teams
• Exceptional customer service orientation with strong problem-solving ability
• Must be able to collaborate effectively with global End User Computing teams and align with Crocs IT policies and practices
• Must be able to work the weekend shift, Friday - Sunday, 6am - 630pm.
• Overtime and occasional temporary shift adjustments sometimes required

Crocs is an equal opportunity employer committed to a diverse and inclusive work environment.