Associate Customer Service Representative, B2C Job at Kohler
Work Mode: Hybrid
Location: Kohler, WI
Work Mode: Hybrid
**$500 Sign on Bonus**
Prefer Applicants within 150-mile radius of Kohler for onsite orientation and equipment pickup.
Our next Orientation class is February 6, 2023.
Opportunity
KOHLER Co. Kitchen and Bath products division is very excited to expand our Customer Care team. We provide you the training and development you need to succeed from the safety of your own home during this uncertain time. We invite you to apply today to join our team starting in February 2023, with the possibility of working from home long-term.
As an Associate Customer Service Representative, you will have the rewarding opportunity to assist customers with faucet and fixtures warranty claims, product installation and troubleshooting, pre-sale questions and order placement. Your goal as an Associate Customer Service Representative is to deliver world-class service and customer delight. You will spend a large portion of your day in phone conversations with residential and commercial customers, wholesalers, retailers, installers, and plumbers.
How You Will Make an Impact
- Effectively and empathetically assist customers over the phone.
- Listen, assess, and resolve client needs.
- Solve complex problems by identifying the root cause of issues and providing feedback.
- Show patience and kindness to de-escalate concerned callers.
- Work with a team in a diverse, professional call center environment.
Our Customer Service Representatives
- Are excited to learn new things.
- Can actively listen and recognize the needs of clients.
- Are resilient and can overcome challenges while remaining calm and patient.
- Willingly accept coaching and feedback.
- Are flexible and able to adapt based on business priorities and changing needs.
- Are dependable and pride themselves on being present and punctual each day.
- Receive Medical benefits, prorated paid vacation, and paid holidays after 30 days.
- Participate in monthly rewards and recognition campaigns.
- Have growth potential within the team and cross functional.
Skills/Requirements
- High school diploma or GED required.
- Prior contact center experience is a plus but not required.
- Must be able to complete a 40 hour per week paid 35-day virtual intensive training program; training covers multiple computer systems, product repair training and installation, department processes and more.
- Experience using Microsoft Office.
- Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website.
- Ability to read, analyze, and interpret documents and detailed correspondence.
- Professional and courteous communication skills.
Work from home requirements: Equipment provided!
The applicant will secure and be responsible for paying their own internet expenses and must have a Hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service.
- Wired Ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet.
- All applicants will be required to have a separate confidential and distraction free workspace with no background noises.
- Freedom from other responsibilities – you must be focused on delivering a world class service experience.
- Applicants will be required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled. Part-time hours are 32-34 hours/week after training, more will be required during peak season.
#LI-Hybrid
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
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