OVERVIEW:

The Assistant Store Manager ensures customer satisfaction, supports sales staff to drive sales, maximizes productivity and compliance with company procedures within the Balmain boutique. This individual is a Brand Ambassador who, along with accomplishing the business goals of the retail operation, represents Balmain with all external parties in the local market.

WHAT YOU’LL DO:

• Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers
• Manage daily operational tasks according to Balmain standards including selling, service, store maintenance
• Develop product knowledge skills and remain aware of current collections that are in-store and on-line; cascade and train information to the broader team
• Support an environment of teamwork, trust and collaboration with peers, customers and supervisors
• Creates an environment in which everyone strives for excellence. Is able to motivate different types of people and empowers others carrying out their goals
• Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
• Demonstrate strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)
• Serve as a leader within the team when store director is not present or unavailable. Is able to lead and unite the team to accomplish goals within timelines
• Responsible for the team’s compliance for all company policies, procedures, security guidelines and expense control
• Responsible for creating visual displays that correlates with corporate guidelines in partnership with Visual Merchandising department

QUALIFICATIONS:

• 5+ years of Retail Management experience, preferably in the luxury sector
• Exceptional organizational skills, follow through and attention to detail
• Strong problem solving attitude
• Able to asses priorities, meet deadlines and work under pressure
• Collaborative spirit and proactive attitude
• Computer savvy (Microsoft 365)
• Excellent interpersonal and communication skills
• Strong attention to detail and the ability to multi-task

BENEFITS & PERKS:

• Health, vision, dental and fringe benefits
• Paid Vacation, Sick, and Holidays
• 401k with Company match
• Clothing allowance and discount