Assistant Manager

Camp Bow Wow® is North America’s largest pet care franchise. The $100+ million-dollar company was ranked #1 in the pet category on the Entrepreneur Franchise 500 list for the last three consecutive years and was named in Entrepreneur’s 2017 and 2018 Best of the Best Lists. Camp Bow Wow proudly offers dogs a safe place to play while simultaneously providing socialization, exercise, and TLC from certified Camp Counselors. With over 160 locations, dogs visit a Camp Bow Wow more than 3 million times a year where they enjoy our premier doggy day care, boarding, and training services. Come work at our fun, high-energy company, and be a part of creating a better world for pets while achieving our vision of Happy Healthy Pets, Happy Healthy People!

We are also committed to giving back to the communities we serve by helping dogs in need through our Bow Wow Buddies Foundation! Learn more about our charitable efforts by visiting www.bowwowbuddies.com.

Camp Bow Wow® is a subsidiary of VCA, Inc. VCA is North America’s leading network of veterinary hospitals and is the leading provider of specialty veterinary medicine and post graduate veterinary training.

About the Job
The Assistant Manager will be the face of Camp Bow Wow, help lead a large team of employees, oversee daily operations of the camp, budget and inventory, safety, and provide all necessary training when needed. The Assistant Manager works directly with the owner and other Camp Assistant Manager to grow the business of the local Camp through a variety of marketing and sales activities, while also managing day to day operations within the Camp. In-camp responsibilities will consist of opening or closing the camp, leading daily operational tasks, managing the front desk, interacting with Clients, and managing on-duty employees. The Assistant Manager will work to create partnerships with local businesses customers in the community.

Primary Responsibilities

• Build mutually beneficial relationships with local vet hospitals, rescues, shelters and businesses
• Monitor overall coverage of Camp Counselors
• Assume responsibility to cover or find coverage of any uncovered shifts
• Monitor opening and closing shift checklists
• Ensure a safe and clean environment at all times for campers, as well as employees
• Track budget and ensure Camp goals are being met
• Generate sales and build new customer base through phone and email follow-ups
• Be a “hands-on Manager!” Camp Counselors work with you, not for you!

Essential Skills

• Excellent Customer Service
• Ability to Sell Services
• Self-starter: organized and able to meet deadlines
• Energetic and outgoing with an upbeat and positive personality
• Must be able to lead a team of multiple people, as well as in a team setting

Requirements

• MUST LOVE DOGS AND People!!!
• 2 years of management preferred in the pet care industry
• Must have a high school diploma or equivalent, Bachelor’s degree preferred
• Must be authorized to work in the United States
• Must have reliable transportation
• Must have a valid driver's license
• Submit to a background check

Availability

• This is a full-time exempt position
• The Camp Manager must be able to work a flexible schedule 7 days/week
• Weekend and holiday availability is required, but some time off is permitted with advance notice
• Available 6:00 am to 7:30pm any day of the week
• Attendance at evening and weekend events may be required occasionally

Pay

• Annual compensation - $32,240 + Quarterly performance-based bonus

Reporting

• Camp Owner or Director

Benefits

• Discount on boarding and daycare
• Bring your pup to work for all daycare during your shift.
• Time off

Equal Opportunity Employer
L3 Wolfpack, LLC (DBA as Camp Bow Wow) is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Type: Full-time

Pay: $32,240.00 per year

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Work Location: One location

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