Assistant General Manager Job at Northgate Resorts Jellystone Park
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The Assistant General Manager is responsible for assisting and supporting the management of daily operations within the camp-resort. This is a full-time position and reports to the General Manager.
DUTIES & RESPONSIBILITIES
The Assistant General Manager is responsible for assisting and supporting the management of daily operations within the camp-resort. This is a full-time position and reports to the General Manager.
DUTIES & RESPONSIBILITIES
Day to Day
- Collaborate with the General Manager to:
- Establish the expectations for effective presence, through example and follow-up, to support and observe operations
- Maintain the safety and wellness of the facility; ensuring follow up is handled appropriately
- Ensure excellent customer service by coordinating daily operations
- Organize and provide timely follow up on all requests from the home office
- Participate in other projects and activities as assigned
People Management
- Collaborate with the General Manager to:
- Develop all managers through consistent feedback and goal setting practices, leveraging internal company processes/systems
- Assist in the implementation and enforcement of new or changed systems and policies, including communication to appropriate team members
- Monitor and Motivate staff
- Hire and train employees
- Evaluate performance and productivity
- Ensure the recruitment and retention of well-motivated, trained, and developed key personnel
Accounting/Financial
- Assist the General Manager and occasionally lead with the:
- Financial analysis of food, beverage, labor costs and controllable expenses with appropriate action plans to improve financial results
- Analyze accounting and financial data to find ways to maximize revenue
- Monitor and maintain compliance with labor and expenses
EDUCATION/TRAINING/EXPERIENCE
- To be successful in this position, a Bachelor’s degree from a four-year college or university is helpful but not required
- Minimum of 3-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful but not required
QUALIFICATIONS/REQUIREMENTS
- Ability to work long hours and weekends
- Ability to be on call 24 hours a day during occasional periods
- Excellent customer service, communication, and problem-solving skills
- Excellent interpersonal, motivational, and writing skills
- Must be able to work in a fast-paced office environment and perform physical duties of those they supervise
- Must have a valid driver’s license
- Personable, enjoy working with children/people
- Possess excellent organizational and management skills, leadership skills, and the ability to manage and complete multiple tasks simultaneously
ESSENTIAL PHYSICAL DEMANDS
- Able to lift up to 50 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the office
- Continuously climb, balance, stoop, kneel, bend, crouch, and craw
- Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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