We are looking for an Assistant General Manager to lead our hotel operations working to ensure efficiency and profitability. You will ensure guest satisfaction of all areas of the hotel by maintaining and managing the highest standards of products and services. In the absence of the General Manager, you will serve as the General Manager and as the ‘face’ of our location. You should combine a pleasant personality with a dynamic and professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with guest requests and has a solid customer service approach.

This is an Executive Committee role with direct reports including department heads for Rooms and F&B opeations.

Responsibilities

• Hires, trains, directs and motivates all departmental staff. Oversee scheduling of the hotel outlets and encourages high morale amongst staff in order to reduce turnover.
• Assists in the development of forecasts and budgets to maximize productivity
• Ensures the safety and security of hotel employees and guests.
• In the absence of department heads, ensures that operations are running efficiently.
• Participates in daily property inspections and assists the Department Heads in the maintenance and upkeep quality standards for all facilities within the Hotel.
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
• Ensures that all staff is properly trained. Ensures training, development and adherence to company and property procedures.
• Ensures that all required reports are completed and submitted in a timely manner.
• Issues written and oral instructions.
• Studies and standardizes procedures to improve efficiency of team members.
• Participates in weekly staff meetings.
• Participates on the Executive Committee, which plans and recommends improvement to all areas of the hotel.
• Answers patrons’ complaints and resolves problems.
• Ensures that staff is in adherence to uniform/grooming standards at all times.
• Ensures that all guests are served.
• In the absence of individual department heads, acts as the Hotel Manager. Carries our supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Performs other duties as assigned by management.

Skills/Requirements

• College or university degree; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Experience in management at a full-service hotel required, with Hilton brand experience preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Demonstrated ability in providing quality guest service, effective communication skills, management skills, sales, forecasting, and budgeting.
• While performing the duties of this job, the employee is regularly required to walk/stand; use hands to finger, handle, or feel; and talk or hear; occasionally required to sit; reach with hands and arms; climb or balance; and stoop, kneel or crouch.
• Must occasionally lift and/or move up to 40 pounds.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All employees are expected to comply with company and property COVID-19 protocols.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Management: 3 years (Preferred)
• Food & Beverage Management: 3 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location

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