Royal Hawaiian Movers Inc. has an immediate opening for a qualified Dispatcher to assist our Lead Dispatcher in Honolulu. The Assistant Dispatcher will be responsible for scheduling and dispatching drivers, work crews, vehicles, or equipment to appropriate locations. They will need to maintain contact with our crew leaders to ensure jobs are being performed according to established guidelines and that sufficient materials and equipment are available to complete moves according to schedule. The ideal candidate has exceptional problem-solving skills, is extremely organized, and works well with little supervision.
This position is second shift, Monday through Friday 1-10pm and will flex with the seasonality of the business.
ESSENTIAL DUTIES AND RESPONSABILITIES:

• Prepare daily work schedules for our delivery drivers and crew members.
• Dispatch drivers, crew members, and equipment to the appropriate location according to predetermined schedule, customer requests, or immediate needs.
• Assist delivery drivers with routing as needed
• Maintain communication with work crews regarding job status, customer concerns, and problems.
• Relay information such as work orders, requests for equipment, or unusual conditions between work crews and supervisors throughout the day.
• Be the first point of contact for customer inquiries and concerns as they arise, providing clarification and/or resolution.
• Prepare, collect, and review work orders and other paperwork from delivery crews.
• Collaborate with the management team to assist our crewmembers in dealing with problems, unusual situations, or requests for service that arise during a move.
• Recognize unusual situations that may arise during a move and proactively schedule and dispatch specialized equipment and/or work crews to ensure deliveries are made in a safe and timely manner (e.g., delivery of oversized or unusually large items).
• Use of telephone or computer to transmit assignments and track progress of work crews.
• Call ahead of customer pickups and deliveries, relaying important information regarding timing and contact information for the following day.

REQUIRED SKILLS/ABILITIES:

• Excellent customer service.
• Excellent written and verbal communication skills
• Ability to solve problems
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Ability to work alone and collaboratively as necessary.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent is required
• Warehouse or household goods experience is preferred but not required

PHYSICAL REQUIREMENTS:

• This position may require sitting, standing, or typing for prolonged periods of time
• This position can include bending, squatting, or crouching
• Ability to lift 50lbs unassisted

BENEFITS:

• 401K
• Medical, Vision and Dental
• FSA Medical and Dependent
• Paid Holidays
• Paid Time Off
• Referral Program
• Supplemental (i.e. Cancer, Disability, Accidental and Life)

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled
Royal Hawaiian Movers

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Job Type: Full-time

Pay: $20.00 - $22.00 per hour

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