Principal Responsibilities:

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community.

We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees.

We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

SUMMARY:

The Assistant Director, Member and Guest Services is responsible for all reporting and data analytics for the membership department. In partnership with the Senior Director of Member and Guest Services, this individual will process and share statistics with the team to determine selling, promotional, and retention strategies. The Assistant Director, Member and Guest Services will also lead special projects and perform all other membership duties including customer service, selling, developing relationships with current and prospective members, processing memberships, and communicating via email and phone. This position will have the flexibility to work 20 hours per week in each facility, with flexibility to change schedule as determined by the membership team.

This position is responsible for being fully knowledgeable about the program centers of the JCC and their programs/services, delivering the highest level of service to our members and potential members/guests, exemplifying professionalism, and ensuring adherence to the values and mission of the JCC.

COVID VACCINATION POLICY:

All active full-time, part-time, and temporary staff are required to provide proof of full vaccination (COVID-19) as a condition of employment as of November 15, 2021.

CORE RESPONSIBILITIES:

• Execute and follow up on all reporting including Listen 360, CC errors, CC run declines, Renewals, Duplicate accounts, discount verification report, new web site submission follow up, Traction Rec updates and reports, and new member report.
• Accountable for achieving monthly sales goals.
• Coordinate and/or assist and participate in member, guest and JCC events, promotions, and special projects.
• Communicate with new and potential members to determine needs and collect data to assist in selling JCC programs and membership.
• Identify high risk members through tracking scans and Listen 360 to build retention; develop ideas, recommendations, and strategies for improving retention.
• Develop and maintain meaningful relationships to assist new members connect with each other and existing members.
• Partner with membership and marketing teams to create retention initiatives for all membership categories.
• Provide information to prospective members through email and phone regarding center facilities and programs that meet their individual or family needs.
• Respond to inquiries in a timely (24 -48 business hours), professional and courteous manner. This includes telephone and email responses.
• Demonstrate awareness and knowledge of the facilities and all programs offered by the JCC on a continual basis.
• Always represent the JCC in a positive and professional manner and demonstrate the values presented in our Mission and Vision statements.
• Attend meetings and trainings as necessary.
• Always meet all JCC standards for professionalism in conduct and appearance.
• Consistently offer the highest level of personalized member service while maintaining a positive, enthusiastic, and helpful attitude.
• Ability to support Assistant Directors in OM and PH.
• Supervision of full-time operations assistant.
• Perform other duties as necessary.

PHYSICAL SKILLS AND WORK ENVIRONMENT:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit or stand for long periods of time; use a computer; talk and hear. The employee may also be required to reach, grab and grip with hands and arms; and stoop, kneel, or crouch. The employee may, at times, be required to lift, pull.

While performing the duties of this job, the employee may be required to lift and/or move up to 20 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to moderate to loud noise levels.

COMPENSATION AND BENEFITS:

SALARY RANGE: $45,000-$50,000

BENEFITS AND PERKS: The JCC offers a comprehensive benefits package, including generous time off, paid holidays, health, dental and vision insurance, 401(k) employer match, FSA/HSA options, life insurance, long term disability, complimentary membership to the Jewish Community Center, discounts on programs including preschool and summer camp, and wellbeing programming.

This job description is not intended to be all-inclusive, and incumbent will also perform other reasonably related business duties as assigned by supervisor or other management, as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment.

The Jewish Community Center of Greater Baltimore is proud to be an equal opportunity employer. In keeping with our Jewish values, we are dedicated to a policy of nondiscrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. We welcome everyone interested in our mission to join us. If you require accommodations, please contact us and we will make every effort to meet your needs.

Minimum Qualifications:

QUALIFICATIONS:

• Customer Service experience with a strong selling background. Former retail manager a plus.
• Previous experience in a membership-driven, multi-purpose facility preferred.
• Outstanding communicator, connector, and relationship developer; possess exceptional interpersonal skills.
• Strong knowledge of computer software, including Microsoft Office (Word, Excel, Power Point), email and internet.
• Prior experience with CRM software. Salesforce preferred.
• Strong analytical and math skills.
• Associates or bachelors degree in Business, Communication, or related field.

Salary:

45,000-50,000

Agency Information:

JCC membership is like becoming a part of a family, everyone truly is welcome! Drop by and take a tour; you won't believe how many wonderful recreational, educational, social and cultural activities you will find here. There really is something for everyone! Members enjoy a wide variety of benefits including free group fitness classes and use of our Fitness Center, Aquatics Center, Parenting Center, Teen Center and Performing Arts Center. Special member rates save you money on many classes and events as well.