Priority Consideration Date: March 8, 2023

Tacoma Community College (TCC ) is built on the traditional homelands of the Puyallup Tribe. The Puyallup people have lived on and stewarded these lands since the beginning of time and continue to do so today. Our college commits to uplifting the voices, experiences, and histories of the Indigenous people of this land and beyond. TCC stands in solidarity with Black Lives Matter and the Black community and we strive to become an anti-racist institution. We are examining racism, both implicit and explicit, as a system of domination, and we seek to identify and abolish it in our policies, procedures, and practices.

As the winner of the 2020 Association of Community College Trustees Equity Award for the entire Pacific Region, TCC is committed to recruiting faculty and staff who are reflective of the diverse community we serve. We are specifically focusing on improved support for traditionally underserved populations at TCC including Black, Indigenous, and people of color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, the college seeks applicants who will intentionally support and promote efforts related to equity, diversity, and inclusion, and who recognize and honor the important role that diversity brings to an educational community.

Since opening its doors in 1965, Tacoma Community College has provided a high-quality, affordable education to more than 500,000 people. Serving Tacoma, Gig Harbor, the Key Peninsula, online students and the women’s prisons, TCC educates about 11,000 students annually. Many TCC students are the first in their families to attend college, 58 percent receive financial aid, 13 percent have children, 42 percent are students of color, and 48 percent work while attending school. TCC has multiple campuses: the main campus is in Tacoma, another is in Gig Harbor, and two additional sites are maintained at the Washington Corrections Centers for Women.

Homestay —
Tacoma Community College manages its own homestay program. Ensuring that students are placed in quality homes with caring hosts is our top priority. The Assistant Director of Housing and Short-Term Programs has direct responsibility to:

• Actively generate relationships within the community in order to promote, recruit, interview, and screen prospective hosts.
• Organize regular informational meetings for prospective hosts.
• Manage the entire placement process for students with hosts.
• Orient new families and students regarding the roles and responsibilities of the homestay program.
• Mediate problems and resolve issues experienced by students and hosts.
• Provide follow-up and ongoing support for students and hosts.
• Maintain detailed program records of hosts and their students.
• Manage background checks for all new homestay families.
• Conduct a home visit with each applicant to see the space available, explain hosting requirements, as well as answer questions (generally 1-2 hours in length).
• Communicate new Homestay placements (along with brief bios on each family) to students and host families and assist with introductions.
• Maintain weekly contact with new host families and students in the first month.
• Maintain regular contact (no less than monthly) with all families, year-round.
• Create and update program forms and publications.
• Conduct surveys of host and student satisfaction with the program and compile results.
• Maintain the homestay database.
• Provide housing information to new students during their orientation.
• Coordinate support meetings for existing hosts.
• Establish and maintain annual homestay budget (includes tracking housing application fee).
• Coordinate airport pickup services for newly arriving international students.
• Supervise and coordinate 3-4 part-time drivers.
• Develop an airport pickup program that incorporates a customer-oriented, friendly group of drivers.
• Create and distribute program information packets and schedules for drivers.
• Supervise the part-time housing assistant.
• Work seamlessly with everyone in the office and understand the impact that housing has on student satisfaction, retention, and recruitment overseas.
• Is caring, flexible, and understanding of the challenges associated with last-minute arrivals, late applications, visa and arrival delays, etc., and is accommodating as possible to ensure that all students receive a quality homestay placement.
• Assist students with apartment placements and become a liaison for local apartments and TCC and assist students with understanding the terms of lease agreements.
• Other related tasks and projects as assigned, assisting with special projects or helping with special events.
• Maintain possession of the emergency phone for homestay/student emergencies.

• Assist the college with potential plans for campus housing expansion.
• Assist in the development of housing applications and creation of tenant/lease tracking.
• Create a dorm-life handbook that will serve as part of the orientation of all students living in the dorm.
• Support a safe and secure living environment in the dormitory for student so they can focus their attention on their educational program and requirements.
• Establish a strong, positive learning environment within residential areas and the college community.

• Establishes and supports short-term programs with international partners.
• Takes the lead and manages all aspects of the program from pre-arrival to departure.
• Works with faculty to develop class schedule, coordinates events and makes all arrangements.
• Develops unique and creative short-term programs based on recommended learning outcomes from international partners.
• Negotiate terms of agreement and proposes mutually beneficial cost-effective programs.
• Track short-term program budgets (establish program costs, develops pricing schedules, budget projections vs. actual expenditures).
• Creates itineraries including educational and cultural activities components.
• Recruit, hire, and oversee program faculty to teach programs.
• Hire, train, and supervise short-term program mentors and students to help facilitate cultural activities.
• Monitor the day-to-day progress of short-term programs.
• Conduct surveys for participants and compile results.
• Evaluate program data and recommend future changes.
• Other related tasks and projects as assigned, assisting with special projects or helping with special events.

Minimum Qualifications

• 
  Bachelor’s degree from an accredited college or university.
• Experience with student housing, apartments, or property management
• Three years of experience delivering services to students or clients.
• Budget development and management experience.
• Supervisory experience
• Experience using Microsoft Office programs and database software

• Master’s degree in Business, Education, Human Development, Student Personnel, or related field.
• Fluency in a second language.
• Experience working at a community college.
• Experience managing short-term programs and international housing.
• Experience working with a diverse student population and cultural differences.
• Experience with college dorms, living-learning communities, and developing activities and events for students in campus dorms.

• Successful completion of a criminal history background check prior to employment.
• Have and able to obtain a WA state driver’s license and is able to drive a college van on the highway.
• Ability to work evenings and weekends for airport pickups and events.

• Excellent customer service skills both in person and remotely including establishing, building and maintaining internal and external relationships that promote student success.
• Strong interpersonal skills and the ability and willingness to serve diverse populations.
• The ability to work independently and as a member of a team.
• The ability to manage confidential information appropriately.
• An appreciation of diversity and the benefits of a commitment to an equitable and inclusive workplace.
• Ability to establish and maintain positive working relationships with students, colleagues, staff and community stakeholders from diverse backgrounds
• Self-motivation and independence
• Very high attention to detail
• Ability to work and communicate effectively with ethnically and culturally diverse populations.
• Excellent interpersonal skills including the ability to build consensus and facilitate communication and cooperation.
• Excellent verbal and written communication skills.

Complete application packages must include the following:

• Tacoma Community College online application.
• Resume & cover letter describing how your educational background and experience align with the responsibilities and qualifications.
• Copies of transcripts for all colleges and universities attended.
• Diversity Statement: Tacoma Community College is committed to creating and supporting a multicultural climate that welcomes, fosters, respects, and celebrates diversity. Please attach a statement (maximum two pages) describing your experiences with other cultures and communities, your level of cultural self-awareness, and how you have integrated both experience and self-awareness into your living/working environment.