Assistant Director Job at Noank Community Support Services, Inc.
NCSS offers a comprehensive benefits package that includes medical, dental and vision insurance, 401(k) plan with an employer match, and company paid life and disability insurance. We also offer generous paid time off, flexible schedules.
GENERAL DESCRIPTION: The AD is responsible for the case management services of the program under the leadership and guidance of the Director. Assures daily case management services are running effective and efficiently; provides regular and timely reports to ORR regarding operations and services; elevates any issues or concerns to management; and maintains a respectful and supportive workplace environment. This position will comply with all federal, state and local laws and regulations, including those of ORR and the CT State welfare system.
MAJOR RESPONSIBILITIES:
- Provides direct supervision of case managers, conducts performance evaluations, coordinates and conducts staff training, and provides recommendations for other personnel actions. Ensures staffing ratio requirements are met and monitors time and attendance/overtime. Coordinates and conducts staff training and development; and ensures staff training requirements are met.
- Must support a safe and timely release of clients through collaboration with Treatment Team and external stakeholders.
- Ensures process and program improvement and/or development by utilizing data driven output and/or information including but not limited to ensuring documentation is completed in a timely manner.
- Provides assistance in crises and attends and/or leads groups as needed.
- Oversee all transportation needs including ensuring intake and departure protocols are completed according to agency protocol.
- Facilitates and participates in various meetings and committees including but not limited to team meetings, staff meetings, and core treatment team meetings.
- Responsible to manage and reduce risk. Reporting to internal and external partners as required pe
- r state and federal agencies policies and protocols. Assures health and safety risks are controlled or removed, and a safe and therapeutic environment is maintained at all times.
- Responsible for providing Administrative coverage and supporting on call as needed.
- Serves as liaison with regulatory agencies and external stakeholders to ensure safety planning, reporting, and documentation is completed and submitted per regulation and agency policy.
- Adheres to agency policies and procedures; promotes and supports agency mission, vision and values including participating in internal surveys and data collection for continuous improvement initiatives.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Performs other duties and assumes other responsibilities at the request of the Program Directors, Director of HR/Finance, or the Executive Director.
QUALIFICATIONS: Master’s preferred, or Bachelor’s degree in behavioral sciences, human services, or social services fields plus 3 years of progressive employment experience that demonstrates supervisory and case management experience. Fluent in English/Spanish with excellent verbal and written communication skills. Must be able to work a flexible schedule, outside of normal business hours including nights, weekends and on-call, as needed. Must have a current, valid driver’s license per Agency guidelines. Ability to work with an economically and culturally diverse population.
- Demonstrated case management skills. Demonstrated problem solving skills.
- Demonstrated decision making, organizational and communication skills including attention to detail, verbal and written communication skills, and listening and training skills.
- Ability to build and maintain collaborative working relationships with internal and external departments and/or stakeholders.
- Demonstrated leadership and supervisory skills including building and maintaining effective work teams and ability to manage staffing for 7-day services.
- Demonstrated computer literacy including but not limited to MS Office suite and other database systems.
- Handles confidential and sensitive information with extreme discretion, demonstrated knowledge of HIPAA regulations.
- Demonstrated knowledge of relevant federal and state regulations pertaining to operation of programs.
- Ability to work with economically and culturally diverse population.
- As a NCSS employee, you may be required to support other staffing needs in other locations and/or programs as directed.
REPORTS TO: The Assistant Director is supervised and accountable to the Program Director.
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