Munch’s Supply’s, a Midwest-based HVAC supplier seeks an Assistant Branch Manager at our Livonia, Michigan location located at 32713 Schoolcraft Rd. This position supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff. In partnership with the Branch Manager, this position is responsible for supervision of staff, customer service, receiving, inventory control, merchandising, sales, safety, on time will call, counter sales assistance, product delivery, and the general operation of the branch.
In this impactful and essential role, you and the talented team will manage the customer experience at every touchpoint—from phone and in-person interactions at the counter to deliveries. You will support inventory management, maintain a safe, and well-merchandised environment for your team to grow and thrive. We are looking for a resourceful, individual with proven ability to multi-task. If this sounds like you, apply now. We need you on our winning team!*
Let’s Unpack This – Who are we?
We are Munch's Supply, the leading wholesale distributor of Heating, Ventilation and Air Conditioning (HVAC) equipment, parts and supplies servicing the Chicago, Northwest Indiana and Michigan markets at 12 branch locations. But that’s not all. Through acquisition, we also operate five Tommark branches in Michigan, seven O’Connor branches in Oklahoma, Nebraska, Kansas, Iowa and Missouri, three Comfort Air Distributing locations in Colorado and seven C&L Supply HVAC and Plumbing locations in Missouri, Oklahoma and Arkansas. We are on a roll and there’s no stopping us now!
Celebrating its 65th year in business in 2021, Munch’s Supply operates with a commitment to service as a leading distributor for trusted equipment brands such as American Standard, Trane, Mitsubishi and Rheem. We also represent products from more than 100 leading industry manufacturers with 10,000 SKUs in our full assortment. We are proud to be consistently ranked as a top 10 HVAC distributor in the United States.
With almost 600 employees across the Midwest, our commitment to service extends to our communities as well. The Munch’s Supply team supports an annual food drive at each of our branches each fall allowing us to directly impact our local communities. We are also a supporter of St. Jude Children's Hospital. Each year, employees and their families participate in the St. Jude Walk/Run to end childhood cancer. Working as a team, in 2020, Munch's raised just under $10,000—putting us in eighth place out of 191 teams in the Chicago area.
What’s in it for You!
A nice competitive salary for sure! On your first day, you will be eligible for a host of health benefits that include medical, vision, dental and life with AD&D insurance. We also offer short and long-term disability, as well as voluntary life & AD&D coverage for yourself, spouse and children. Eligibility for the company's retirement savings plan (401k) is on the first of the month following 60 days of employment. You will have paid holidays, PTO, vacation, a great employee discount, employee assistance program, casual dress code, company paid dress swag, and more!
Job Requirements

• Provides excellent, prompt and professional customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
• Supports valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution.
• Ensures high customer service levels are achieved by greeting customers by name, asking customers if they need assistance, and assisting expedite orders with counter staff and order pickers.
• Supports the Customer Value Proposition of 1-hour Will Calls.

General

• Assists the Branch Manager by either opening or closing each day as directed. Changes work schedule based on demands of the business as needed and directed.
• Supports all areas of the operation for the branch which includes receiving, deliveries, merchandising, training, will calls, facilities management, safety, customer interactions, and all other operational areas.
• Steps in during the absence of the Branch Manager to lead teams, assist customers, direct the flow of work, and respond to all operational needs of the business.
• Provides for emergency openings as required (respond as 2nd on call list for Alarm or Fire when Branch Manager is unreachable)
• Provides for after-hours openings .
• Supervises counter sales/staff with direction, guidance, support, and follow-up.
• Provides timely and efficient order pulling, will calls, and deliveries.
• Promptly answers phones, returns phone calls to customers, and routes messages, notes or other communication as needed.
• Adheres to safety procedures by example, addresses safety matters as needed with staff, and completes safety paperwork as needed when incidences occur.

Merchandising

• Maintains clutter-free work stations, counter area displays, and branch signage
• Provides flyers through display and signage and promotes their use with staff.
• Provides and promotes new products displays and signage.
• Maintains endcaps with proper products to reflect promotions & seasonality in a neat and consistent manner.
• Maintains catalog library with updated product information and literature in a neat and clean manner.

Counter

• Maintains visual display of front shelving and aisles, including endcaps.
• Holds weekly meetings with counter staff reviewing new product, promotions, flyers, etc.
• Ensures counter staff are promoting company initiatives as directed.

Preferred Job Requirements

• High School diploma or its GED equivalent and some college coursework in a related field
• 5+ years’ experience with logistics or distribution and related functions.

Minimum Job Requirements

• High School diploma or its GED equivalent
• 3-5 years’ experience with logistics or distribution and related functions
• High degree of personal ethics, customer service, and commitment to safety.
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments as well as have the ability to learn company enterprise systems as needed – Solar Eclipse, etc.
• Aptitude for mathematical operations and numerical analysis.
• Must be organized, able to prioritize, set and keep deadlines, change direction quickly, and adapt to various work environments easily.
• Must be able to work independently and at times discreetly, use sound judgment, and make thoughtful decisions in a timely manner.
• Must be able to communicate well interpersonally, written, and in group settings as well as have the ability to follow verbal and written instructions.
• Must be able to work effectively in group settings through collaborative, solutions oriented, and win-win approaches.

We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
We are only a click away. Apply today. Come see what we are all about! We provide confidential, discreet review on all inquiries.

Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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