Area Operations Specialist
Classification: Non-exempt | Full-time
Direct Report: Director of Field Personnel and Client Management
Travel: 25-75% within assigned region or projects
Supervisory: Does include management responsibilities
Pay Rate: $25.00-$26.44

JOB DESCRIPTION

Summary/Objective
The Area Operations Specialist will have fifty percent of their time dedicated to assisting our projects directly onsite, with badging workforce; which may include processing drug testing the construciton workforce onsite and participating in safety orientations. The other half will be focused on the following:

Main Job Duties

• Installation of the access control systems and badge printing system
• Maintain quality assurance and control of access control systems
• Diagnosing, tracking, and resolving hardware and sync issues
• Support for client coordination to implement processes and troubleshooting for ACS
• Proactive training of clients on FCA reporting and services
• Work with Management to ensure expertise and effectiveness across operating platforms
• Evaluate badging and reporting performance to increase client engagement and usage
• Monitor and assist Management forecasting manpower, maintaining field staff production, training, and oversight
• Establish and maintain relationships with project clients
• Adhere to directives assigned by Management

Area of Responsibility— Client Relations and Operational Support

• Perform site visits weekly or at a minimum monthly for training, troubleshooting, project set up, standard client visits
• Weekly standard remote client check-ins
• Weekly syncs with project contacts on assigned projects
• Daily syncs with Management for updated project details
• Work with FCA Management and staff to ensure a coordinated response to and resolution of client concerns and problems
• Work onsite as necessary when additional help is required
• Assist in project deployments, including BPS installation and troubleshooting
• Assist in maintaining FCA equipment such as BPS, supplies, and ACS systems
• Work with FCA Management to ensure uninterrupted delivery of service and quality of service
• Follow FCA procedures and notify appropriate FCA departments

Competencies

• Time management skills
• Ability to operate basic tools
• Basic IT understanding
• Self-motivated and self-directed; able to work independently
• Excellent problem solving skills
• Proficient in MS Office – Word, Excel, Outlook and PowerPoint
• Proficient in MS Windows

Education

• High School Diploma or equivalent

With over 20 years of experience and continuous improvement methods, Field Control Analytics has grown to be a nationally recognized provider of jobsite access control systems with a concentration in workforce monitoring and reporting. Field Control Analytics exists solely to assist the construction community in ensuring that unqualified workers do not gain access to the jobsite.

Visit us online: www.fieldcontrolanalytics.com to learn more.

Field Control Analytics is an Equal Employment Opportunity employer.

Job Type: Full-time

Pay: $25.00 - $26.44 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Los Angeles, CA 90001: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 2 years (Preferred)

Work Location: Hybrid remote in Los Angeles, CA 90001

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