Analyst IV, Technology Services Job at Vistra Corporate Services Company
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
The Analyst IV will be responsible for documenting and improving processes, maintaining and configuring applications, and/or performing support activities for Technology Services. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team’s service, as well as train technology and business users on how to engage to improve the user experience.
Job Description
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Key Accountabilities
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- Perform daily operational activities and measure process quality and compliance.
- Provide analysis/configuration support for applications as needed.
- Identify, evaluate and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
- Partner with business users, process owners, architecture and development teams to ensure effective application use.
- Lead, track, and communicate status of initiatives.
- Develop positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
- Design and create metrics for improved measurement and reporting.
- Create and update documentation.
- Understand and support the value drivers for Vistra to identify and deliver innovative value creation ideas.
- Support and train the TS and end user community to increase adoption and communication of TS processes.
- Show understanding of financial principles impacting the applications supported by the team.
Education, Experience, & Skill Requirements- 2-5 years professional experience in a technology or business field
- Professional certifications a plus (e.g., ITIL, CSM, AWS)
- Proficient at creating and updating process documentation.
- Experience with identifying, evaluating, and implementing opportunities for automation and continuous improvement of ITIL-aligned processes.
- Ability to lead, track, and communicate status of team initiatives.
- Demonstrated ability to be trustworthy and dependable
- Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
- Exceptional organizational skills, communication skills, and attention to detail required
- Must be comfortable creating team and management-level communications and presenting to and interacting with leaders
- Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.
Key Metrics- Process compliance
- Agile delivery proficiency
- System availability for applications
- Ticket volumes and trending
- Experience with building automated processes using automation tools like BluePrism, UI Path, Microsoft Power Platform
- Experience with Administering any of the Automation platforms
- Experience with managing the Microsoft Center of Excellence platform
- Experience with Reporting tools or technologies would be a plus
Job Family
Information Technology
Company
Vistra Corporate Services Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.
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