ALLSTATE OFFICE / CUSTOMER SERVICE MANAGER Job at Allstate Insurance
Make and maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met.
Manage a high-volume workload within a deadline-driven environment
Process billing payments and resolve billing inquiries for customers.
Create letters and emails to customers informing them of any issues.
Resolve customer service matters by investigating problems, developing solutions, preparing reports, and making recommendations to management.
Follow up with insurance companies regarding status of claims, denials, cancellation requests etc.
Oversee office, greet customers, and respond to telephone/in-person requests for information.
Set appointments to complete insurance sales and conduct financial reviews for Agent.
Print out stamps and envelopes for outgoing mail along with distributing incoming mail to proper recipients.
Provide fast, friendly and efficient service while managing customers on telephone as well as in person.
Outstanding ability to perform several tasks at once.
Assisting supervisor/managers with their tasks as well as completing essential reports.
Maintain organization of paperwork through scanning and photocopying documents.
Offer service to ensure smooth and efficient office operation which include scheduling meetings or appointments and preparing correspondence.
Obtain documents from customers to properly process new business with Allstate
Conduct photo inspection for automobiles meeting company guidelines for coverages.
Job Type: Full-time
Pay: $45,000.00 - $59,000.00 per year
Benefits:
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Flushing, NY: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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