ALCIVIA is growing and looking to add a full-time Agronomy Customer Service Manager at our Cottage Grove Headquarters location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? Youre looking for ALCIVIA.

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Work Location Address: *1401 Landmark Drive, Cottage Grove, Wisconsin, 53527
Work Schedule: Monday - Friday; 8:00am to 4:30pm.
Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.

• Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
• 401K company match up to 6% and 100% vested day one.
• Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
• 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
• Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
• Company Clothing Annual Allowance.

ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/

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Company Video: *https://www.youtube.com/watch?v=EXksxCuX2Ak
The Agronomy Customer Service Manager manages our agronomy customer service team that responds to phone, e-mail, text messages, chat, in-person, and other requests from both our internal and external customers. The Agronomy Customer Service Manager also supports the administrative team for their business unit in providing accurate and timely billing, management of inventory receipts, product transfers, contract management, and other critical administrative duties. This role will lead, mentor, and develop their team along with balancing work coverage and collaborating with other business unit managers to provide support to others when possible and when seasonal needs arise.
The Agronomy Customer Service Manager will monitor the daily workloads of team members, approve adjustments to schedules or time away from work, and adjusts to ensure adequate coverage and efficiency. They identify system and workflow improvements, ensures proper training and use of line-of-business and finance applications, helps build standard operating procedures and training programs, and ensures proper execution of their teams daily tasks. They are focused on achieving results for ALCIVIA and our members, promotes active communication and builds engagement, leads change and fosters innovation, and inspires, empowers, and develops their team to be the very best.

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Essential Responsibilities:*

• Train, coach, and mentor customer service and administrative team
• Effectively manages resource utilization through the business units seasonal business cycles
• Document processes and procedures for training and onboarding
• Provide system and process training to promote consistency and full utilization
• Ensure company policies and procedures are followed
• Monitor daily, month-end and year-end processes for timely completion
• Enters and supports accounts receivable and accounts payable transactions
• Actively communicates important processing issues or customer concerns
• Work closely with credit department to resolve customer disputes
• Ensure accurate and up-to-date customer account information
• Work closely with management, finance, and CSR and administrative lead team members to create and implement new processes
• Work closely with operations and sales to ensure accurate and timely recording of transactions
• Manages team schedules while ensuring proper support coverage
• Stay up to date on industry standards and methods
• Support cross-business unit collaboration whenever possible
• Help in other areas of the business as bandwidth allows
• Other duties as assigned

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Required Skills & Qualifications:*

• Five years professional business experience
• Two years of people management, supervisory and/or team lead experience
• Effective trainer, coach, and mentor
• Prioritize and delegate work based on the most critical needs
• Sound judgement and decision-making skills
• Clear, compelling, and consistent communicator
• Provides positive and active team communication
• Great customer service skills
• Maintain positive, poised, and professional attitude and appearance
• Lead by example
• Strong computer and technology skills
• Work well independently and within a team
• Ability to work in a fast-paced environment
• Safety first mindset
• Basic understanding of operational efficiency and financial decision making
• Advanced problem-solving skills
• Open to continuous learning and improvement opportunities
• Understanding of purchase receipts, invoicing, and accounting
• Agriculture knowledge in agronomy is preferred
• Experience in call center management is a plus
• Accounting degree or relevant experience is a plus

Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/

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ALCIVIA Locations:* https://www.alcivia.com/connect/locations/

Job Type: Full-time

Pay: $69,200.00 - $90,400.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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