Position Summary

The Agency Manager will work hand-in-hand with the AVP of Client Management to assist in the management of RoundPoint's relationships with Fannie Mae and Freddie Mac. The incumbent will serve as a liaison between the Agencies and RoundPoint lines of business, including internal dissemination of Agency performance measurements, tracking and management of Agency loan level requests, and loan level review based on internal and Agency performance data.

Primary Responsibilities

• Track and respond to Agency inquiries
• Manage participation in Agency Scorecards and benchmarking
• Coordinate and manage Agency special requests & projects
• Organize & participate in regular Agency check-in meetings and onsite visits
• Review and circulate performance reporting
• Track agency repurchase demands.
• Prepare formal demand notifications where applicable.
• Prepare repurchase quotes where applicable.
• Other duties as necessary or assigned to support the overall growth of RoundPoint
• Incumbent will be responsible for meeting RoundPoint's commitment to compliance

Qualifications

Required:

• 3+ years of mortgage servicing, agency or client relationship management experience
• Bachelor's degree
• Some exposure to the mortgage or real estate industry
• Excellent written and oral communication skills
• Ability to manage multiple projects
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Desired:

RoundPoint's Employee Value Proposition:

Grow. Make a difference. Have fun along the way.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That's why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.