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Job Description:

Your Work Shapes the World

Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce, Caterpillar could not effectively meet our customer’s needs. Join us.

Why you want the job and why it’s awesome!
As an Aftermarket Account Manager, you will develop new and grow existing aftermarket businesses and manage Global Mining Accounts through the development of sound business relationships. You will travel in the field to understand customer fleet and critical requirements and develop aftermarket solutions and/or other types of program planning for managed accounts.

What you will do:

Accountable for Growing Services and Integrated Procurement corporately with a designated managed account portfolio.

Accountable for executing key aftermarket initiatives (i.e. business cases, demand planning, contracts, connectivity) with business partners for designated accounts.

Develop and maintain Managed Accounts Dashboard to track Aftermarket KPIs by account corporately.

Work with Account Managers, ASRs, and Industry reps to identify and track Aftermarket KPIs by the site.

Facilitate and support consistent, equitable aftermarket commercial support.

Work with dealers to clarify and understand their CBI (cost build-up index) for designated managed account portfolios.

Develop and maintain effective internal partner relationships and relationships with managed account managers, dealers, and customers to achieve parts sales growth.

Develop and execute managed account strategies and activities for named accounts including Individual Aftermarket Account Plans for designated accounts.

Establish high-level relationships with business decision-makers and identify business needs and problems.

Develop and implement strategies for managed account customers as well as a secure commitment of Caterpillar and Dealer resources to assure continued customer satisfaction.

Act as a consultant to various departments within Caterpillar including, but not limited to, RISST (Resource Industries Sales, Services & Technology) Aftermarket Regional managers and personnel, parts pricing team, Mining Regional Field teams, and the Mining Strategic Accounts regarding the direction and strategies for the aftermarket with managed accounts.

Consult with dealers, aftermarket and industry regions, and strategic accounts on the subject of sales and service support of products to manage account customers.

Act as the aftermarket lead for strategic accounts deal teams and Mining Managed Accounts Aftermarket Review Board.

Regularly visit mine sites and corporate offices (foreign and domestic) to provide advice and counsel to managed account customers.

Ensure account decision-makers are fully exposed to features and benefits available from Caterpillar products, dealers, and marketing before finalizing purchasing decisions.

Provide counsel and governance to regional teams on the construction and execution of customer-specific agreements.

The position works independently with considerable freedom of action and is broadly subject to functional policies and ultimate goals.

Manages the compliance of assignments and keeps up to date with new industry trends, changing technology, and regulations affecting the competitive environment.

What you have:

Requires a college degree or equivalent experience.

10+ years of specific mining and aftermarket experience in order to gain recognition as a divisional and company expert.

Top Candidates will also have:

A broad business background, including commercial or technical field experience, specific long-term mining industry knowledge, parts pricing knowledge or experience, and excellent communication skills.

Must be able to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of aftermarket solutions, equipment application, new technology, and distribution methods.

The incumbent will either have had previous account management experience and previous Cat field or dealer experience, account management experience, and/or supervisory experience within the company and/or was a fully contributing member on significant projects and/or teams.

Work effectively with people from different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.

Good human relations skills are required to develop a collaborative/cooperative work relationship with others inside and outside the business unit.

Additional information:

The location for this position is Tucson, AZ, or Peoria, IL.

Domestic relocation assistance is available.

This position may require 15 – 40 % travel.

Sponsorship is not available.

Closing date: 5/4/2023.

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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