We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given.

At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow.

Job Summary

This position is responsible for performing daily check processing, ACH processing, wire processing and account maintenance. This position provides expert technical and operational support, training and knowledge for all functions related to the credit union’s servicing transaction processing. A broad knowledge of products and services that the credit union offers is required. This position will work directly with the credit union’s customers, internal and external, to accurately process all deposit operation’s servicing transaction requests.

**We are open to candidates working remotely anywhere across the United States.
#LI-Remote

Job Duties and Responsibilities

• Responsible for creating, maintaining and processing ACH transactions for one time requests, initial setup, forms processing, ACH reports, chargebacks and ACH requests from internal departments. Also responsible for managing daily activities including, resolving problems, and processing reversals within the ACH process.
• Responsible for client requests which include; check deposits, official credit union check requests, check/statement copies, and fee refunds. Also responsible for account maintenance processing, branch balancing, and End of Day processing, which includes remote deposit capture, remittance processing, and check processing.
• Responsible for creating, maintaining, gaining appropriate authorization for and the processing of all wire transactions. Manage daily wire process to ensure adequate funds are available for daily wire funding.
• Responsible for exception processing including managing and processing all stop payment requests and reports, non-post, overdraft processing, special transactions, loan reject reports and other reversal reports.
• Responsible for all research requests received from internal and external clients related to servicing transactions. Also responsible for fulfillment activities which includes preparing deposit forms and client notices.
• Serve as frontline contact with banks, Thrivent Financials Cash Management Department and other areas of the credit union.
• Have a good understanding of all servicing transaction processes and is able to serve in a back-up role for core processing required of a Deposit Servicing Representative. Ability to take on and manage additional projects, including continuous improvement opportunities, outside of the regular daily duties.

Required Job Qualifications

• High School/equivalent education required.
• 1 years banking operations experience required with customer service experience preferred.
• Credit union operations platform experience preferred.

Other Critical Factors

• Strong written and verbal communication, interpersonal and customer-service skills.
• Good organizational, time management and problem-solving skills.
• Ability to work accurately, both independently and as a part of a team, with interruptions to meet deadlines.

Additional Information

• This position is a full-time remote opportunity.
• If you are in the Appleton, WI area, you are able to work on-site/remotely in a hybrid working structure.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.