The Admissions Coordinator will serve a critical role within an integrated Marketing and Admissions Team for Professional Education (PPE) at the Harvard Graduate School of Education (HGSE), which serves 10,000 professionals in early childhood, K-12, and higher education around the world each year through a diverse portfolio of 90 professional learning offerings.

Reporting to the Admissions Manager and in collaboration with a team of Admissions staff and colleagues within PPE, the Admissions Coordinator will manage the admissions for roughly 30 programs within an assigned portfolio, providing exceptional service and guidance to educators seeking professional learning opportunities, executing outreach and follow up to help convert interest to enrollment, and owning all aspects of the application, review, decision, and enrollment process for a large volume and diverse population of professionals.

Admissions:

• Responsible for admissions decisions for their portfolio of programs based on criteria agreed upon with the Portfolio Directors and Faculty Educational Chairs
• Processes and communicates admissions decisions for all applicants within portfolio
• Tracks enrollment, identifies trends, and prepares periodic reports as required
• Creates admissions processes, criteria, and communications for new programs
• Partners with Portfolio Directors to achieve faculty educational chair interests and expectations for cohort mix and audience
• Partners with and assists organizations/schools/districts with large group enrollment
• Processes applications and maintains participant records in the Radius CRM
• Ensures that application materials are complete, following up with applicants as needed
• Actively manages wait lists and participant attrition
• Prepares demographic information and presentations for assigned programs

Customer Service:

• Manages communications with potential partners and districts in collaboration with team
• Responds to application inquiries for portfolio of programs in a timely manner and troubleshoots or redirects requests
• Ensures effective clear handoffs of participant communication between internal functional teams throughout the admission process
• Provides system-level troubleshooting for applications as necessary

Outreach:

• Reports on, analyzes, and shares data to inform future business development and outreach activities.
• Works within Radius CRM to track and proactively reach out to prospective groups and individuals for account based outreach.
• Participates in weekly meetings to identify priority programs that need additional outreach efforts to meet enrollment goals; executes agreed upon next steps to support prospective candidates in applying to and enrolling in programs.

Systems and Administration:

• Manages processes within the organization-wide Radius CRM and applicant tracking system, from application creation, email communications, data and reporting, event/webinar registration and management, decision notifications, invoice creation, and other related processes.
• Monitors data entry and ensures data integrity.
• Contributes to the development and implementation of admission policies, procedures, and best practices.
• Other duties as assigned.

• BA/BS or equivalent work experience.

• 1-2 years of administrative experience required, which should include customer service.

• Availability to work overtime during peak times.

Any candidate wishing to be considered must supply a cover letter in addition to their resume showing that they meet the required basic qualifications.

Please note this is a hybrid position.

• Proficient with Microsoft Office suite applications, including Word, Excel, and PowerPoint. Comfort and experience with web-based applications.

• Experience providing customer service in a high-volume, service-oriented environment.

• Comfort and experience with web-based applications.

• Excellent oral and written communication skills.

• Experience providing customer service in a high-volume, service-oriented environment.

• Works in both collaborative and self-directed situations.

• The candidate must have high standards in terms of quality of work, attention to detail, plus organizational and communication skills.

• Demonstrated ability to resolve a wide range of issues from inquiries, participants and other stakeholders with sensitivity, discretion, and accuracy.

• Proven ability to stay organized and multi-task with shifting priorities and interruptions; demonstrated ability to work effectively under deadline pressure and as part of a team; ability to work collaboratively.

• Knowledge of Harvard and/or professional education preferred.

• Higher education or school system experience a plus.

• Experience working with Radius CRM application a plus.

HGSE is currently developing dynamic workplace models which will actively support a combination of on-campus and remote work (within a state in which Harvard is registered to do business) where business and operational needs allow. You and your manager will discuss the best schedule based on your role and operational need. If your role allows for remote work, please note that all remote work must be performed within a state in which Harvard is registered to do business (CA (Only Exempt), CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Please also note that Harvard will withhold each applicable state’s required tax and other withholdings from your paycheck for the time you work there.

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

We regret that the Harvard Graduate School of Education does not provide Visa sponsorship.

• Hiring and retaining staff reflecting the diversity of those we serve

• Providing employees opportunities to learn, grow, and be challenged

• Reviewing and ensuring fairness and equity in HR practices and policies including but not limited to hiring, promotion, and compensation

• Developing strong relationships and partnerships internal and external to our community to advance diversity and inclusion

• Communicating transparently and respectfully; and

• Fostering an inclusive, respectful, and professional work environment

About the Harvard Graduate School of Education

Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: www.gse.harvard.edu

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.